Customer Service Agent

Location: Trafford Park

Your new company
Permanent customer service agents are required by a well-known company based in Trafford Park, leaders in their industry.

Your new role

You will be taking inbound calls from customers, taking orders and dealing with queries.
Ensuring positive relationships with customers are maintained for repeat business and strong feedback
Handling any aftersales calls and resolving them at the first point where possible
Managing the customer service email inbox
Contacting suppliers and building strong relationships to ensure seamless service to the customer
Updating the company database and logging communication
What you'll need to succeed
Previous experience handling phone-based queries
Strong customer focus
Excellent attention to detail
Clear and confident communication

What you'll get in return
Permanent job
£25-26k
Monday to Friday, 8:30am till 5pm
Hybrid working 3 days on site
Modern offices with excellent facilities
Competitive benefits package
Onsite parking, close to public transport links

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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