Customer Success Executive; Payroll Software

About the role:

As a Customer Success Executive, you’ll be a trusted advisor for our key customers, typically managing core (mid‑market) accounts or specializing in flagship products. Your mission is to help clients get maximum value from our market‑leading software in HCM, supporting them at every step of the customer journey.

• Managing a portfolio of customers and acting as their primary point of contact
• Building trusted advisor relationships and guiding customers to achieve their goals
• Leading the onboarding process and ensuring customers achieve value quickly
• Driving adoption, satisfaction, renewals, and expansion opportunities
• Conducting regular check‑ins, business reviews, and on/off‑site meetings
• Acting as the “voice of the customer” internally to shape product and service improvements
• Maintaining a deep understanding of our products and advising on best practices
• Creating customer success plans, tracking customer health, and proactively addressing risks
• Partnering with teams across the business to deliver seamless customer experiences

• Strong relationship‑building and communication skills
• Proven experience in customer success, account management, or a client‑facing role
• Experience dealing with payroll or payroll software
• Ability to manage multiple customers and projects at once
• A proactive problem‑solver with a customer‑first mindset
• Comfortable engaging with senior stakeholders and driving value conversations

• Be part of a company that’s transforming the HCM space with innovative solutions
• Work with passionate teams and supportive leadership
• Opportunities to develop your career within a growing Customer Success function
• Competitive salary, benefits, and performance‑related incentives

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