Customer Service Implementation Manager

Customer Service Implementation Manager

Manchester

£35,000-£40,000 per Annum

Cast UK is partnering with a well-established, independent freight forwarding and logistics business is seeking a Customer Service Implementation Manager to supporting new and existing customer relationships.

This is a key customer-facing role, acting as the bridge between sales, operations, and the client to ensure smooth onboarding and long-term service success.

• Visiting customers to understand their business, supply chain requirements, and expectations
• Leading and supporting the onboarding and implementation of new clients
• Gaining a detailed understanding of each customer's operational intricacies and service needs
• Translating customer requirements into clear operational instructions for internal teams
• Ensuring the operations team fully understands and delivers against agreed service levels
• Providing ongoing backup and support to the BDM across key accounts
• Acting as a trusted point of contact during the early stages of the customer lifecycle

• Proven experience in freight forwarding or logistics, ideally in a customer service, operations, or implementation-focused role
• Strong understanding of air, sea and/or road freight processes
• Confident dealing directly with customers and building long-term relationships
• Highly organised with strong attention to detail
• Able to communicate clearly between commercial and operational teams
• Comfortable travelling to customer sites when required

• Join a stable, privately owned logistics business with a strong reputation
• Play a pivotal role in ensuring customer satisfaction and retention
• Work closely with commercial and operational leadership
• Opportunity to influence how customers are onboarded and serviced