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Customer Service Rep

Service Manager, Customer Success — Lead Escalations

Job in Manchester, Greater Manchester, M9, England, UK
Listing for: ANS Group
Full Time position
Listed on 2026-01-16
Job specializations:
  • Customer Service/HelpDesk
    Customer Service Rep
Job Description & How to Apply Below
A technology consulting firm is looking for a Service Manager in Manchester to lead customer service efforts and drive improvement initiatives. The role entails handling Tier 3 and 4 accounts, ensuring SLA compliance, and acting as an escalation point for major incidents. The ideal candidate will have proven customer service experience, excellent communication skills, and a proactive attitude. This is a full-time position with opportunities for professional growth in a dynamic environment.
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