Customer Service Advisor - Merchant Services

Customer Service Advisor – Merchant Services

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We’re looking for an experienced Customer Services Advisor to join our team. You’ll be the first point of contact for our existing customers who take card payments/ merchant services with us. You will deal with their enquiries and provide them with a First‑Class experience, interacting with them to ensure every step is taken to provide them with a first‑time round solution.

We are looking for colleagues who wish to excel and are driven to succeed. All we ask is that you are a brilliant listener, have a passion for problem solving, and the ability to empathise and understand customer needs.

• Managing and maintaining our Customer Experience inbox, ensuring that emails are responded to in a timely manner, with professionalism shown throughout.
• Actively contributing to improving the Customer Experience team processes and procedures.
• Maintaining a close and supportive relationship with our sales teams.

• Up to 10% performance‑related bonus per annum.
• 25 days of annual leave, rising to 28 days with length of service.
• Enjoy your birthday off every year.
• Ability to purchase up to 10 additional holidays and sell up to 5 days per year.
• Continuous learning and development with access to Linked In Learning.
• Generous discounts at numerous high street and online retailers.
• On‑site café and bar for post‑work drinks, quiz nights, and social gatherings.
• Comprehensive well‑being support, including round‑the‑clock access to a GP, mental health assistance, fitness programmes, and complimentary legal and financial advice.
• Paid volunteering day as part of our charity fundraising and volunteering activities.
• Cycle‑to‑work and travel loans for people wanting a greener commute.
• Pension contributions and life assurance coverage.

Based in our Sale office, South Manchester.

Full time – 37.5 hours per week, Monday to Friday, no evenings, weekends or bank holidays.

The choice to work remotely for three days.

Clear Business was established with the goal of simplifying our customers' lives and making our colleagues' experiences more rewarding. As one of the top providers for small businesses in the UK, we offer a truly distinctive service by providing all essential services in one place:
Phone, Broadband, Mobile, Water, Gas, Green Electricity, Payment Services and Insurance.
For more than two decades, our growth journey has been marked by various accolades, such as Investors in People, The Northern Contact Centre Awards 2023, and Learning at Work Week Awards 2023. Our latest achievement was receiving the 'One to Watch' award from Best Companies.

Mid‑Senior level

Full‑time

Other

Telecommunications

All successful candidates will be subject to pre‑employment checks.