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Customer Service Advisor
Job in
Trafford, Manchester, Greater Manchester, M9, England, UK
Listed on 2026-01-16
Listing for:
Search
Full Time
position Listed on 2026-01-16
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, HelpDesk/Support
Job Description & How to Apply Below
Customer Care Advisor - ASAP
Location - Manchester - Parking Onsite - Hybrid working once competent in the role 3 days office and 2 days at home or can work 4 days per week.
Salary - £30,000
Start date - ASAP
Working Hours - Monday to Friday - 9am - 6pm - No Weekends
Why Join Us?
Our Client pride's themselves on delivering exceptional service to their customers. As a Customer Care Advisor, you'll be at the heart of their mission, helping new customers navigate the learning curve of being employed through a payroll company and resolving their issues efficiently.
What You'll Do:
* Build Relationships:
Proactively nurture existing customer relationships with inspirational service over the phone and by email.
* Resolve Issues:
Address and resolve customer complaints quickly, ensuring satisfaction.
* Communicate Effectively:
Handle customer queries via phone, email, and written correspondence.
* Ensure Compliance:
Follow compliance processes to maintain service integrity.
* Meet KPIs:
Achieve targets such as one-call resolution, answering calls within a timeframe, and maintaining high-quality standards.
Key Responsibilities:
* Provide outstanding customer service on a day-to-day basis.
* Monitor and ensure SLAs are met for all customers.
* Develop and maintain effective communication channels with all departments.
* Respond to email requests within 24 hours and ensure all customer queries are addressed promptly.
What We're Looking For:
* Customer Focused Individuals
* Resilience
* Attention to Detail:
Meticulous in all tasks.
* Enthusiasm to Learn:
Keen for continual development.
* Flexibility:
Adaptable to undertake specific projects as required.
* Brand Advocacy:
Promote companies culture and values.
Who You'll Work With:
* External:
Contractors, Customers, Agencies, Clients.
* Internal:
Customer Care Team Leaders, Customer Care Manager, All internal departments.
Our Culture:
* Flexible approach to work.
* Desire to learn new skills and progress within the company.
* Inspire colleagues by setting a great example.
Ready to Make a Difference?
Join us today and be a part of a team that values personal service and champions the self-employed. Apply now and help us continue to lead the market with exceptional customer care!
Apply Today!
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