Call Receipt Administrator

Call Receipt Administrator – Lowry House, Salford Quays – 3‑month temporary position

Marlowe Fire & Security, a specialist business within the Marlowe Fire and Security Group, is looking to grow their team with the appointment of an experienced Customer Care Advisor.

• Basis salary up to £24,000 subject to experience
• Royal London Pension
• Life Assurance 4x Salary

Marlowe Fire & Security Group is one of the fastest growing and exciting businesses in the UK right now. With more than 1,000 dedicated Fire & Security specialists across the UK, we attract the best talent through career progression, in‑house training academy, and attractive remuneration and benefits packages.

You will be the first port of call for customersimm requiring support. In this role you will provide outstanding customer service and support to both customers and engineering teams.

• Answer customer calls and emails within contractual Service Level Agreements
• Log and respond to call‑outs received in the call‑receipt inbox quickly and efficiently
• Highlight any risks श्रृ delivery to the relevant department lead
• Review and respond to all customer queries
• Obtain Purchase Orders for new works and uplift requests
• Liaise with all internal teams to ensure an effective and satisfactory response to customers
• Submit customer reports, collect and log required documents
• Support ad‑hoc administration tasks as required
• Support the customer billing team with ad‑hoc administration tasks as required

• Self‑motivated with a proactive approach to workload
• Ability to work independently and learn quickly
• Excellent administration skills
• Customer focused with efficient resolution of queries
• Analytical approach
High degree of professionalism and resilience
• Experience manipulating data using Microsoftഞ്ജExcel and other suitable packages
• Strong organisational skills
• High attention to detail
• Ability to handle multiple priorities in a structured way
• Experience working on customer portals

• Basic Salary – up to £24,000 per annum depending on experience
• Royal London Pension
• Life Assurance 4x Salary
• Paid Holidays plus Bank Holidays
• Additional Day holiday for eachuhle full year of completed service (up to 25 days)
• Additional Birthday Holiday
• Paid Candidate Referral Scheme – up to £1,000 per referral, unlimited referrals
• Mental Health & Well‑being Scheme
• Employee Recognition Scheme
• Development and progression opportunities
• Free, secure on‑site parking
• Free on‑site gym

We operate nationally across commercialтереү and domestic sectors, delivering fire and security solutions tuned to each customer’s specific needs. As part of a larger group within the industry, we share best practice, learning academies, HR specialists, and knowledge for continuous improvement across our operations.

We strive to create a diverse, inclusive environment to encourage all employees to be themselves. We celebrate what makes us unique and believe an inclusive culture best serves our customers. We are committed to supporting equal opportunities and will provide reasonable adjustments to enable participation in the recruitment process.

Regrettably, we are unable to offer Right to Work Sponsorship. If you do not currently have the Right to Work in the UK or will need additional support to extend your current Right to Work status, your application cannot be considered.