Facilities Helpdesk Team Lead: Drive SLA Excellence
Job in
Manchester, Greater Manchester, M9, England, UK
Listed on 2026-01-15
Listing for:
Biological Consulting Europe Ltd
Full Time
position Listed on 2026-01-15
Job specializations:
-
Customer Service/HelpDesk
Event Manager / Planner, Bilingual, Customer Success Mgr./ CSM, Client Relationship Manager -
Management
Event Manager / Planner, Client Relationship Manager
Job Description & How to Apply Below
A global facilities management company in Manchester is seeking an experienced Helpdesk Team Leader. This role involves overseeing daily helpdesk operations, ensuring customer satisfaction, and managing a team of support staff. The ideal candidate will have a background in customer service leadership, strong problem‑solving skills, and familiarity with CAFM systems. The position offers a competitive salary and benefits including 25 days annual leave and training opportunities.
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