Customer Enablement Executive

About IRIS Software Group

At IRIS Software Group we are dedicated to providing market‑leading software solutions that empower businesses and organizations to thrive. Our commitment to customer success and excellence has made us one of the UK’s largest private software companies, supporting over 100,000 businesses with cutting‑edge technology.

Customer Enablement Executive

We are looking for a proactive and customer‑focused executive to ensure our customers successfully adopt and maximize the value of our software solutions. You will work closely with customers, internal teams, and stakeholders to drive engagement, deliver onboarding support, and enhance overall customer satisfaction.

• Develop and execute customer adoption strategies to ensure successful onboarding and continued engagement.
• Act as the key point of contact for customers, helping them understand and utilize our software effectively.
• Collaborate with internal teams including Sales, Customer Support, and Product Development to enhance the customer journey.
• Monitor customer usage data and feedback to identify adoption trends and areas for improvement.
• Provide proactive support to customers, addressing concerns and ensuring they receive the best experience.
• Work toward improving retention rates and customer satisfaction scores by fostering strong relationships.

• Previous experience in a customer adoption, customer success, or similar role within a SaaS or technology company.
• Strong communication and interpersonal skills with the ability to build rapport with customers and stakeholders.
• A passion for customer experience and the ability to proactively drive engagement.
• Analytical mindset with the ability to interpret customer usage data and recommend improvements.
• Ability to work both independently and collaboratively within a team.
• Knowledge of IRIS Software Group’s solutions or similar business software is a plus.

We provide a supportive and innovative work environment, competitive salary and benefits, and opportunities for career growth and professional development.

• Generous holiday allowance
• Charity/volunteering days
• Income protection insurance
• Life assurance
• Employee Assistance Program
• Private healthcare
• Enhanced maternity pay
• Additional discount schemes
• Cycle to work scheme

• Bidding
• Business Solutions
• ABAP
• Business Operations
• Business Sales
• Corporate Marketing

Employment Type: Unclear

Experience: Years

Vacancy: 1

Yearly Salary: £25,001 - £35,000