Public Sector Customer Care Agent – Empathetic Resolver

A leading service provider is seeking a Customer Service Agent in Manchester to deliver high-quality, customer-focused support across various government contracts. The ideal candidate will have strong interpersonal skills, compassion, and experience in a fast-paced customer service environment. Responsibilities include handling customer enquiries, taking ownership of issues, and ensuring a professional experience for all customers. This role offers extensive benefits including annual leave, employee assistance programs, andဆုံး [the chance to participate in community volunteering].