Customer Service Agent - Commercial

Summary

Customer Service Agent

Hybrid

Manchester Airport

For airports, for partners, for people. We are CAVU.

At CAVU, our purpose is to find new and better ways to make airport travel seamless and enjoyable for everybody. From the smallest ideas to the biggest changes every day here is about creating better travel experiences.

From our revenue‑accelerating single platform technology, Propel, through to our world‑class hospitality venues including 1903 and Escape Lounges our solutions make travel more seamless and enjoyable for passengers, and more profitable for our clients and partners.

We know that to bring your best ideas, you need the space to think, the right support, and the freedom to be your true, authentic self.

Whether youre working from our offices, from home, in a lounge, or out on the road, we provide the environment to create, innovate, and transform airport travel.

If youre looking for a career where you can make a real impact, bring new ideas to life, and push boundaries, then CAVU is the place for you.

Together, we can reach new heights. Together, we are CAVU.

As a Customer Service Agent at CAVU, you’ll play a vital role in delivering exceptional service across multiple channels including email, live chat and phone. You’ll support customers with enquiries, manage existing reservations, and create positive experiences at every touchpoint.

This is a fast‑paced, customer‑focused role where you’ll combine problem‑solving with a sales‑through‑service mindset, identifying opportunities to offer tailored solutions that meet each customers needs.

You’ll be part of a collaborative team based at Manchester Airport, working closely with colleagues across the.fly we ensure a seamless end‑to‑end customer journey.

• Providing prompt, professional responses to customer queries and complaints across all channels

• Supporting customers with existing reservations, including amendments, cancellations and related enquiries

• Identifying and converting 民 services sales opportunities through service interactions

• Accurately managing customer details and bookings across multiple systems

• Building strong product knowledge to resolve queries efficiently and confidently

• Sharing customer insight, trends and feedback to help improve services

• Managing your time effectively and prioritising tasks in a busy environment

We’re looking for someone who is passionate about delivering great service and enjoys helping people.

You’ll bring:

• Previous experience in a customer service environment

• Experience handling customers across multiple channels (email, live chat and phone)

• pExcellent verbal and written communication skills

• Strong problem‑solving and decision‑making abilities

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• Confidence using systems and learning new technology

• A customer‑first mindset with great attention to detail

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  Resilience, adaptability and a positive attitude in a fast‑paced setting
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  A collaborative approach, with the ability to work independently when needed

• 25 days holiday, increasing by 1 day per year of service (up to 28)

• Option to buy up to 10 additional days annual leave, plus 4 flexible bank holidays

• ${10% company pension
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  Annual bonus scheme
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  On‑site gym

• Medi Cash scheme

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  Flexible benefits & discounts including up to 50% off CAVU products (Escape Lounges, Airport Parking, etc.)

• Rail and retail discounts

• 2 paid volunteering days per year

• Development opportunities including mentoring and learning grants

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  Enhanced parental leave (T&Cs apply)

Whether this is your first role or your next big step, we want to hear from you even if you don’t tick every box. What matters most is what you bring.

We’re proud to be a UK Disability Confident employer. If you need any adjustments to support your application or interview, just let us know.

At MAG and CAVU, every journey matters. Our Colleague Communities play a big part in that:
Womens Network, Embrace (Race & Ethnicity), Fly with Pride (LGBTQIA+), Mind Matters (Mental Health), PACT (Parents & Carers), Respect

ABILITY (Disability & Neurodiversity), and our CAVU Global &E Affinity Groups.

Apply now via the link below.