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HelpDesk/Support Customer Service Rep

Customer Support Tier 2: CX & Process Improvement

Job in Manchester, Greater Manchester, M9, England, UK
Listing for: Pearson
Full Time position
Listed on 2026-01-15
Job specializations:
  • Customer Service/HelpDesk
    HelpDesk/Support, Customer Service Rep
Job Description & How to Apply Below
A leading global education company is seeking a Customer Support Tier 2 individual in Manchester to enhance customer experience and oversee Tier 1 agents. The role involves analyzing customer satisfaction metrics, resolving escalated issues, and driving process improvements. Ideal candidates will possess strong communication skills, problem-solving abilities, and a proactive approach to customer service. A background in education assessments is highly advantageous.
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