Temporary Property Receptionist​/Administrator - Build to Rent

Temporary Resident Service Assistant – Build to Rent

Manchester

Start ASAP

Pay : £12.50 per hour

Hours :
Working between 8am – 8pm on a rota (40 hours per week), Monday – Friday and 1 in 3 Saturdays with a day off in lieu

Communicate well with colleagues to ensure you work together as a team and take an enterprising approach to the role.

First point of contact / front of house presence.

Co‑ordinate, instruct and allow access for services to the development.

Responsible for all deliveries to main reception, by receiving, safekeeping and issuing of all parcels / registered mail in line with the company procedure.

Conduct viewings of apartments using set sales processes / procedures and ensure sales are closed in a timely manner.

Provide outstanding customer service to residents.

Ensure a warm, welcoming, helpful, efficient, and responsive reception service for residents, telephone callers and visitors.

Manage and respond to general enquiries via phone, email and other channels.

Assist with resident engagement strategies to ensure a strong resident community is built and maintained.

Record, monitor and respond to any resident feedback.

Assist with resident communications through multiple channels.

Ensure resident issues and service requests are addressed and dealt with quickly, efficiently, and professionally.

Promote and encourage a neighbourly and community atmosphere.

Meet and interact with residents in a customer friendly and professional manner.

Seek ways to exceed service expectations of residents and enhance the brand.

Achieve positive resident reviews on various online platforms to include but not limited to home views and Google.

Assist with executing the smooth running of all aspects of the community.

Ensure all reception / admin requests are well managed and the reception desk is manned.

Take ownership of the reception / communal areas and ensure they are kept clean, tidy, and well-presented at all times.

Post frequently on social media platforms ensuring content is aligned to the brand manifesto.

Drive the highest rates of retention and community engagement.

Support the overall marketing / leasing efforts and offer input and suggestions regarding promotions, advertisements, and pricing.

Assist with regularly reviewing competitor activity and provide robust reporting to evidence this.

Assist with planning and hosting networking events to create and forge new relationships within the community.

Promote events / give-aways to residents to ensure they are deemed successful.

Ensure all risks to visitors, staff and residents are removed or reported.

Ensure security and emergency procedures are always adhered to, taking an active role in the event of an emergency, and reporting any concerns.

Assist with turnaround of vacant apartments, including check‑out reports, schedule of cleaning, repair, and maintenance.

A good level of experience in a similar role in either build to rent, student accommodation, hotel / hospitality front of house or reception, customer service and administration.

Professional presentation, be confident and outgoing in nature.

Basic understanding of landlord and resident relationship.

Basic health and safety knowledge.

Excellent English language skills - both written and spoken.

IT literate - MS Office at intermediate level and other relevant software a level to undertake the role satisfactorily.

In the first instance please apply by submitting your CV.

Please contact Vicky at the Manchester office.