Assistant, Customer Service; IC

We are looking to recruit an organised, customer-focused individual who can manage multiple systems at the same time to provide excellent and helpful responses to enquiries. Full training will be given, but it is expected that the successful candidate will have experience in Customer Service.

Permanent, working 35 hours per week. Arts Council also recognises the benefit of flexible working as a valued part of the way we work, and welcome applications from individuals who require flexibility.

• Salary: £28,662 per annum
• Final salary pension scheme
• Generous annual leave
• Flexible and hybrid working

Arts Council are committed to being an inclusive employer, building an inclusive workplace, and recruiting a workforce that is as diverse as the communities we serve. If you identify, and whatever background you bring with you, we welcome you to apply for a role at Arts Council. Disabled, D/deaf and/or neurodivergent people and those from Black, Asian and Ethnically Diverse backgrounds are underrepresented in our workforce so we particularly encourage applications from people in these groups.

If there are any adjustments that would support you in your application, please do let us know when you apply. If you are disabled, Evenbreak are able to provide support with your application. For further information please visit their website here.

• Manage multiple systems simultaneously to provide excellent and helpful responses to enquiries.
• Absorb and retain large amounts of information, juggle priorities, and distribute information in an engaging and compelling way to customers from different backgrounds and abilities.

• Experience in Customer Service.

Arts Council offers a range of benefits to our employees including hybrid and flexible working, a generous annual leave allowance and the Arts Council Retirement Plan - a final salary scheme. To find out more, .