Customer Services Agent - Webchat

Are you passionate about providing exceptional customer service and making a difference in people's lives? Our client, a global leader in health testing and wellness services, is seeking a dedicated Customer Service Agent to join their team. This role is pivotal in ensuring a seamless and supportive experience for patients through webchat interactions.

• Salary : £20,000 - £25,000 per annum
• Additional £5,000 yearly bonus
• 28 days holiday

As a Customer Service Agent, you will :

• Engage with customers via webchat to sell health and wellness tests.
• Address customer needs, answer questions, and offer tailored solutions.
• Maintain accurate records and verify data.
• Handle first-line complaints and gather feedback for service improvement.
• Stay updated on healthcare developments and company updates.
• Contribute to team and company projects as needed.

The ideal Customer Service Agent will have :

• Proven experience in webchat with a strong sales performance record.
• Commitment to helping individuals access testing services.
• Exceptional proficiency in written and spoken English, and other languages.
• High levels of patient care and compassion.
• Strong organisational skills and attention to detail.
• Proficiency in IT applications like Microsoft Word and Excel.
• Enthusiasm for learning about sexual health and company offerings.

The Customer Service Agent position offers :

• Annual salary of £20,000 - £25,000
• Additional £5,000 yearly bonus
• 28 days holiday
• Opportunities for career advancement within 12 to 18 months

Our client is a renowned provider of health testing and wellness services, committed to delivering accessible and reliable healthcare solutions. They operate globally, offering high-quality diagnostics through a network of clinics and advanced laboratories. Their mission is to empower individuals to take control of their health in a compassionate and inclusive environment.

If you are a motivated individual with a passion for customer service and a desire to make a positive impact, this Customer Service Agent role could be the perfect opportunity for you. Join our client and contribute to improving global health and patient well-being.

If you have experience or interest in roles such as Webchat Specialist, Patient Services Executive, Customer Support Representative, Sales Executive, or Healthcare Advisor, this Customer Service Agent position might be an ideal fit for you. Coburg Banks Limited is acting as an Employment Agency in relation to this vacancy.