Customer Onboarding Manager

As we continue to grow, an opportunity has arisen for a Customer Onboarding Manager to join our Customer Solutions & Implementation team. As a Customer Onboarding Manager, you are the most important touchpoint for our newest customers who are about to start their Safety Culture journey to drive safety, quality, and operational outcomes.

• Develop and deliver onboarding plans for each customer, aligning with Sales & Customer Success on their goals, timelines and unique needs.
• Lead kick-off meetings, guiding stakeholders through onboarding milestones and providing a clear roadmap for success.
• Serve as the primary point of contact during onboarding, ensuring timely configuration, training, and go-live success.
• Understand and consult on product and industry best practices in order to act as a trusted advisor to your customers and inspire new use cases with Safety Culture
• Identify any risks and obstacles your customers are facing to ensure we stay ahead of customers to reduce churn risks.
• Partner closely with Sales, Product, and Customer Success Managers to ensure a seamless handoff post-onboarding, providing context and insights to maintain customer momentum.
• Build and continuously improve onboarding templates and playbooks to support efficiency and scale as the customer base grows.

• 3+ years experience implementing software, consulting, or project management, ideally in SaaS or enterprise software environments.
• Strong communication, presentation, and interpersonal skills, with experience training groups and facilitating conversations with senior executives.
• Proactive, detail-oriented, and adaptable, with the ability to thrive in a fast-paced, collaborative environment.
• A growth mindset, continuously seeking opportunities to improve processes, learn, and innovate
• A background in leveraging data through a variety of tools to inform and execute strategies that encourage product adoption
• Ability to actively listen, understand customer pain points, and take action
• Fluency in English and French

• Equity with high growth potential, and a competitive salary,
• Flexible working arrangements, we encourage you to create the best work blend while working from your home and the local Safety Culture office;
• Access to professional and personal training and development opportunities;
  Hackathons, Workshops, Lunch & Learns;
• We encourage involvement in the community, open source work, attending talks and events, and experimenting with new technologies.

• In-house Culinary Crew serving up daily breakfast, lunch and snacks
• Wellbeing initiatives such as subsidised fitness programs, EAP services and generous parental leave policy
• Quarterly celebrations and team events, including the annual Shiplt global offsite
• Table tennis, board games, gym sessions, book club, and pet-friendly offices.