Customer Service Agent

Join to apply for the Customer Service Agent role at Aira
.

We are a next‑generation home energy champion dedicated to creating smart, sustainable homes. Our mission is to advance the next generation of home energy solutions, starting with innovative heat pumps and evolving into comprehensive clean‑energy technology.

Our base pay is based on your skills and experience. Talk with a recruiter to learn more.

We are seeking a dedicated and customer‑focused person to join our team. As a Customer Service Agent, you will ensure exceptional customer satisfaction through efficient communication and effective issue resolution, collaborating closely with various teams and colleagues to guarantee a seamless and positive customer experience.

• Answer queries and concerns
• Deliver company information
• Resolve customer issues and provide updates
• Maintain a proactive attitude and deliver excellent customer service
• Support and work closely with technicians to ensure capacity is most effectively resourced
• Support team leads to find improved ways of working

• £28,000 per year salary
• 25 days annual leave + bank holidays
• Health Cash Plan
• Reward Gateway (shopping discounts)
• Life insurance
• Hands‑on experience in a fast‑growing scale‑up with career advancement opportunities
• Collaborate with diverse teams across international markets and launch products globally
• Free onsite parking

Entry level

Full‑time

Other

Services for Renewable Energy

At Aira, we champion diversity and inclusion. We believe a diverse workforce sparks innovation and creativity, better serving our customers and communities. We encourage individuals from all backgrounds, cultures, and perspectives to join our team and never accept discrimination.