Customer Service Advisor

Customer Service Advisor (m/f/d) – SEFE Energy UK

Location: Manchester, England, United Kingdom

Do you have a passion for creating exceptional customer experiences? Join SEFE as a Customer Service Advisor and become the go‑to person for our customers, guiding them through their SEFE journey with a customer‑centric approach. From answering inquiries via phone and email to handling complaints, you’ll be part of a team dedicated to delivering fast, efficient, and positive outcomes every time.

This role is all about making customers feel valued and ensuring they leave each interaction with a smile, embodying SEFE’s values of excellence, individuality, and innovation. We also welcome applications from recent graduates eager to start their careers and develop their skills in a supportive, forward‑thinking environment.

Act as the first point of contact for all customer and broker enquiries, ensuring that queries are resolved within a specific timescale. Administer all activities relating to Customer Services effectively and efficiently, focusing on first contact resolution. Work in a fast‑paced environment, handling a high number of calls and emails daily. Analyse customer data such as meter readings or billing data at a high level and use that information to resolve more complex queries.

• Customer‑centric mindset: love going above and beyond to provide outstanding experience.
• Excellent communication skills across phone and email.
• Quick thinking and effective problem‑solving ability.
• Positivity & adaptability, thriving in fast‑paced environments.
• Team spirit and collaboration mindset.
• Attention to detail and multitasking efficiency.
• Tech‑savvy: proficiency with CRM systems or eagerness to learn.
• Results‑driven mindset with a focus on exceeding customer satisfaction goals.

SEFE, short for Securing Energy for Europe, is an international energy company dedicated to securing gas supply while contributing to the energy transition. Our activities span the entire energy value chain, from origination and trading to sales, transport and storage. With around 2,000 employees worldwide, we drive decarbonisation and invest in clean energies, particularly in the hydrogen ecosystem. Our international teams operate across Europe, Asia and North America, fostering a diverse and inclusive culture that empowers growth and development.

• Competitive starting salary with bonus earning potential.
• Non‑contributory pension with 10 % employer contribution.
• 25 days holiday plus bank holidays and volunteering days.
• Flexible holidays: buy/sell options.
• Life assurance & medical & dental insurance with family cover.
• Optional flexible benefits.

Entry level

Full‑time

General Business, Administrative and Customer Service

Utilities

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