Membership Support Executive

Overview

Membership Support Executive at DX NETWORK SERVICES LIMITED
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Working hours:

Monday to Friday 9am-5.30pm. Salary: £26,500.

An exciting new Membership Support Executive opportunity at DX.

• To provide exceptional customer service to DX Exchange members via a range of communication channels.
• Ensure inbound call resolution, complaints handling and liaison with depots to address service issues, achieving it within service level and meeting expected quality standards.
• To be an active contributor in enhancing an environment that delivers excellent member service.
• As required, provide sales lead data and opportunities to the sales team.
• Communicate with members at all levels, appropriately and professionally, building close working relationships with members.
• Accept all incoming telephone calls, letters, and emails, logging all information and dealing with each enquiry to completion.
• To manage member issues to prevent them from becoming complaints or to seek assistance from Manager when required.
• To provide support to colleagues and ensure effective communication within the team.
• To update DX CRM system correctly and ensure information is captured and recorded efficiently.
• To be a champion of member service standards, policies and procedures including correspondence standards (e.g., email & letter).
• Liaise and work with sales and operations to improve overall member satisfaction and minimise accounts at risk, bringing to their immediate attention any information which provides evidence of an account in jeopardy.
• Manage and control the processing of member complaints in line with policy and procedures.
• Ensure call details are logged and recorded on the appropriate systems.
• Carry out any other reasonable duties as requested by your Line Manager.

• Holidays: 20 days + Bank Holidays
• Long Service Recognition scheme
• Enhanced Maternity & Paternity
• Company Pension Scheme
• Life Assurance
• Employee Assistance programme including 24/7 Virtual GP
• DX Discounts Portal
• Excellent opportunities for career progression and more

We look forward to hearing from you!