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Customer Complaints Resolution Lead

Job in Manchester, Greater Manchester, M9, England, UK
Listing for: 2M Employment Solutions Limited
Full Time position
Listed on 2026-01-09
Job specializations:
  • Customer Service/HelpDesk
    Customer Service Rep, Client Relationship Manager
Job Description & How to Apply Below
A leading employment solutions provider is seeking a Customer Complaints & Resolution Manager to oversee and resolve customer complaints effectively. The role involves managing cases with care, identifying root causes of issues, and implementing improvements. Ideal candidates will have a proven track record in complaints handling, strong communication abilities, and a solutions-driven mindset. Benefits include 25 days holiday, private healthcare, and a hybrid working model with 2 days at the Wilmslow HQ and 3 days from home.
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