Customer Success Manager - SaaS

Customer Success Manager – SaaS / HR & Rec Tech

(Hybrid, Manchester)

£40k–£45k base+ 20% commission + additional group benefits

Are you passionate about building lasting customer relationships and driving measurable outcomes? Do you thrive in a fast paced SaaS environment where every day brings new opportunities to grow, innovate, and delight clients? If so, this opportunity could be perfect for you.

We are recruiting for a high growth, product led series A SaaS company, who are on a mission to remove barriers in talent acquisition and connect people with opportunities on a global scale. The organisation has doubled revenues each year over the past 5 years and has customers from around the globe. They are now looking for a Customer Success Manager to join the team, to manage the post sale customer lifecycle.

The role involves managing a large portfolio of customers, ensuring they see value quickly, adopt the platform effectively, and continue to expand their usage over time. Acting as a trusted advisor, you will be responsible for onboarding, adoption, renewals, and expansion, while keeping customer satisfaction and retention at the heart of everything you do.

• 3+ years of experience in Customer Success or Technical Account Management within the SaaS space.
• Proven experience managing onboarding, adoption, renewals, and expansions.
• Process driven with strong commercial acumen
• Commutable to a Greater Manchester office 2 days a week

• Experience in HR tech, Rec Tech, or workflow software.
• Previous experience in a start-up or scale-up environment.

This is a fantastic opportunity to join a fast-growing scale-up where your work will directly influence customer success and business growth. Apply today to find out more