Customer Service Advisor Hybrid WEX Inc.

Customer Service Advisor – £24,000/year | Full-Time | Hybrid (Manchester, UK) | WEX Inc.

Overview

WEX Inc., a global leader in B2B payment solutions, is hiring a Customer Service Advisor to support its expanding European Fuel Card operations. This role is ideal for candidates with strong communication skills and a background in customer service, looking to grow within a dynamic and supportive environment.

• Location:
  
  Manchester, England
• Salary: £24,000 per annum
• Hours:
  
  37.5 hours/week, Monday to Friday
• Work Type:
  Hybrid (no evenings or weekends)
• Contract Type:
  Full-Time, Permanent

• 25 days holiday + bank holidays
• Holiday purchase scheme (up to 5 extra days)
• Company pension and life assurance
• Sick pay scheme
• Employee Fuel Card (after 6 months)
• Discount platform and incentive schemes
• Continuous training and career development

• Handle customer queries related to transactions, invoices, and account issues
• Liaise with internal teams across UK and European offices
• Log and track customer interactions using internal systems
• Support sales and credit collections teams
• Produce reports and maintain customer records
• Provide website/system support to customers
• Identify training needs and contribute to process improvements

• Previous experience in customer service
• Strong written and verbal communication skills
• Ability to mentor and support colleagues
• Adaptable to change and self-motivated
• Strong organisational skills and initiative
• Able to work independently and collaboratively
• Experience with data entry and CRM systems preferred

to apply directly via WEX Careers or Linked In
. Shortlisted candidates will be contacted within one week of application.