Client Account Manager

Over the past 30 years, we’ve grown from humble beginnings with a single computer to a global technology company (ASX‑300 listed company, JIN). Partnering with over 15,000 good causes worldwide and helping raise more than $260 million last financial year. Innovation isn’t just part of what we do; it’s who we are. We develop cutting‑edge solutions empowering our lottery and not‑for‑profit partners to raise funds for their vital causes.

We believe in fostering an environment where talented people can innovate, grow their careers, develop new skills, and have fun. Our UK company Gatherwell provides lottery, raffle and prize draw management technology, payment solutions, as well as strategy, compliance and marketing support. Gatherwell works with over 100 local authorities across the UK as well as charities, sports clubs, not‑for‑profits and for‑purpose campaigns.

As a Client Account Manager, you will be the primary point of contact for a selection of Gatherwell’s portfolio of 180+ clients. Working closely with a small internal team, you will plan, deliver, and share best‑practice initiatives that help clients operate and grow their lottery fundraising income, while ensuring they remain fully compliant at all times.

• You will support clients as they move from onboarding into active lotteries, ensuring they have the tools, knowledge and guidance to succeed.
• You will develop, manage and deliver tailored account management plans, introducing both ongoing and new initiatives that drive sustainable growth in lottery fundraising income. By taking the time to understand each client’s organisation, objectives and lottery performance, you will ensure every initiative is relevant, effective and aligned to their goals.
• You will act as the primary point of contact for your clients, working closely with internal teams to deliver initiatives, manage communications and build strong, trusted relationships.
• You will identify patterns, efficiencies and opportunities across your portfolio, grouping similar clients who could benefit from shared initiatives, and communicating insights to technical and product teams to help shape future development.
• You will support clients with compliance requirements in line with the Gambling Commission’s Licence Conditions and Codes of Practice.
• You will monitor performance and share clear reports and insights with your manager and the wider business.

Within 3 months, you have built strong relationships with your clients as they move into active lottery operations, developed clear account plans based on their goals and compliance needs, and established smooth day‑to‑day communication with internal teams.

Within 6 months, you are leading regular performance reviews, delivering accurate monthly reporting, supporting clients with LCCP compliance, and identifying shared initiatives or efficiencies across similar clients. Your communication is clear, constructive, and well‑documented.

Within 12 months, you are a trusted advisor to your portfolio, driving measurable improvements in lottery performance, compliance confidence, and sustainable income growth. You manage challenging situations professionally, contribute insights to product and process development, and consistently deliver organised, solutions‑focused client support.

• Be human! Our clients thrive off authenticity and approachability. You will be a natural relationship builder, active listener, and team player.
• Demonstrable experience of success in a client services, relationship management, or account management role, including account growth and management of service delivery to an SLA, where applicable.
• Customer‑focused mindset with a commitment to delivering exceptional service (Maintaining our exceptional industry excellence of 97% CSAT and 73 in NPS).
• Demonstrate resilience and professionalism when managing challenging client situations and regulatory requirements, including engagement with the Gambling Commission.
• Adapt communication style confidently to suit different stakeholders, pivoting effectively in live…