Operations Workflow Analyst

Operations Workflow Analyst

Manchester | Hybrid | £30,000+ DOE

Time Recruitment is partnering with a respected, long-established legal services organisation to recruit an Operations Workflow Analyst
. This role is ideal for someone passionate about streamlining systems and ensuring nothing is overlooked.

You will join a forward-thinking team utilising AI, automation, and CRM workflows to deliver a seamless operational experience. Your primary objective will be to maintain tight processes, ensure data accuracy, and keep cases progressing efficiently.

• Competitive salary with annual review
• Hybrid working with flexible start and finish times
• 25 days' holiday plus bank holidays and your birthday off
• 6% employer pension contribution
• Training and development opportunities
• Casual dress code, city-centre office, subsidised gym membership
• Company sick pay, Death in Service benefit (4x salary), and Employee Assistance Programme (EAP) access

• Track, manage, and resolve every case accurately
• Identify and promptly rectify stuck or misclassified cases
• Analyse recurring issues to address root causes effectively
• Ensure teams adhere to correct processes and utilise tools appropriately
• Provide constructive feedback to enhance automation, workflows, and user experience
• Maintain accurate CRM data and elevate systemic issues at an early stage

• No missed leads
• Clear, auditable case journeys
• Reduction in recurring errors
• Decreased need for manual intervention
• A stable, scalable system

• Strong operational and analytical mindset
• Experience with CRM systems and workflow management
• Confidence in identifying and correcting process issues
• Clear communication skills with non-technical teams
• Exceptional attention to detail

• Background in sales operations or quality assurance
• Familiarity with automation tools (e.g. Zapier, APIs, workflows)
• Exposure to AI-assisted processes or call flows
• Experience in a high-volume lead environment

If you are methodical, inquisitive, and enjoy improving systems daily, we would love to hear from you. Apply now to take the next step in your operations career.