Operational Resilience Analyst

Position: Operational Resilience Analyst (Permanent)
Location: Salford

The Operational Resilience team is a first‑line oversight function that partners with colleagues at all levels of the business to strengthen and embed operational resilience. The team ensures that critical processes and their dependencies are clearly mapped, regularly tested, and effectively reported to support informed decision‑making.

As an Operational Resilience Analyst, you will work within a small, collaborative team, reporting to the Operational Resilience Manager and supporting the Head of Operational Resilience. You will deliver a varied and engaging programme of work, contributing to the ongoing development and maturity of the organisation’s operational resilience framework, as set out in the Operational Resilience Plan.

As an Operational Resilience Analyst, you will also play a role in ensuring the firm meets its obligations under the FCA’s Consumer Duty. Your work will support the firm’s commitment to delivering good outcomes for customers.

What you'll have

We are seeking an experienced Operational Resilience Analyst with demonstrable, hands‑on operational resilience expertise. This role is designed for someone who is already operating as a subject matter expert and is motivated by the opportunity to influence others and shape the direction of an established operational resilience function.

You will bring a strong understanding of what good looks like in practice, gained through real delivery experience. You will use this expertise to help embed a more mature and confident approach to operational resilience at AJ Bell.

You will work in close partnership with the Operational Resilience Manager and Head of Operational Resilience, while also being capable of operating independently, exercising sound judgement, and leading work streams with minimal oversight.

What does the job involve?

The Operational Resilience Analyst is responsible for delivering the Operational Resilience objectives set out in the Operational Resilience Methodology, including:

* Acting as a subject matter expert for operational resilience, bringing practical insight and challenge to help mature the team’s capability and approach.

* Taking ownership of multiple resilience mapping documents, ensuring they are current, comprehensive, and clearly articulate important business services, dependencies, vulnerabilities, and contingency gaps.

* Supporting and influencing the review of Impact Tolerances, ensuring metrics and supporting evidence are robust, meaningful, and suitable for senior‑level review.

* Leading the design, delivery, and documentation of in‑depth scenario testing, including producing high‑quality materials for senior stakeholders, facilitating desktop exercises, conducting data analysis and simulations, and ensuring outputs drive genuine improvement.

* Helping to define what “good” looks like for resilience testing, working closely with Technology Services and the wider business to ensure testing activity is targeted, proportionate, and effective.

* Owning the identification and documentation of lessons learned and vulnerabilities arising from scenario testing or real operational disruption to Important Business Services, and confidently communicating key themes, risks, and recommendations to senior audiences.

* Playing a key role in the delivery and ongoing enhancement of the regulatory Operational Resilience Self‑Assessment by contributing expert input, coordinating evidence, and supporting related resilience change and improvement projects across the business.

About us:

AJ Bell is one of the fastest-growing investment platform businesses in the UK offering an award-winning range of solutions that caters for everyone, from professional financial advisers to DIY investors with little to no experience. We have over 644,000 customers using our award-winning platform propositions to manage assets totalling more than £103.3 billion. Our customers trust us with their investments, and by continuously striving to make investing easier, we aim to help even more people take control of their financial futures.

Having listed on the Main Market of the London Stock Exchange in December 2018, AJ Bell is now a FTSE 250 company.

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