Product Director

Role: Product Director

Location: Old Trafford Manchester

Package: 125k OTE

PHMG is entering a pivotal phase of its growth. With a clear multi-year strategy focused on improving new sales effectiveness increasing the value we deliver to clients strengthening retention and unlocking sustainable additional revenue from our existing customer base product has become a central lever in achieving our ambitions.

Trusted by over 36000 businesses globally PHMG combines deep expertise in content creation and channel optimisation with a differentiated service model. As market dynamics evolve and technology lowers barriers to entry our ability to clearly define own and continuously improve our products is critical to maintaining our competitive edge and maximising long-term value.

Reporting directly to the Board the Product Director will play a senior leadership role in shaping and executing this strategy. They will own the evolution and commercial performance of PHMGs existing technical product portfolio ensuring our offerings are clearly defined well positioned and scaled effectively to drive growth retention and client lifetime value.

Working closely with Technical Service Design Sales Marketing and Operations teams this role will translate strategic ambition into a focused product vision operating model and roadmap delivering measurable outcomes for both clients and the business.

• Own and scale a strategically important product portfolio that supports PHMGs growth ambitions shaping investment decisions and delivering measurable commercial impact as the business expands into new markets.
• Own and evolve the PHMG product vision and long-term strategy for existing products and services
• Identify opportunities to enhance value differentiation and scalability across the portfolio
• Translate company objectives and customer needs into actionable product strategies and roadmaps
• Define success metrics and ensure products are aligned with business and customer outcomes

• Define and evolve PHMGs product operating model including integration structure and governance
• Build a scalable product organisation aligned to PHMGs growth ambitions

• Lead the continuous improvement of existing products through data-driven insights customer feedback and market analysis
• Prioritise initiatives that drive adoption retention revenue growth and operational efficiency
• Oversee roadmap planning backlog prioritisation and delivery across multiple product teams
• Balance incremental improvements with larger strategic bets and innovation initiatives

• Deeply understand customer needs pain points and usage patterns to inform product decisions
• Monitor market trends competitive landscape and emerging technologies
• Validate opportunities through research experimentation and metrics

• Partner with Engineering Design Marketing Sales Customer Success and Operations to deliver cohesive product experiences
• Communicate product strategy roadmap and progress to executives and key stakeholders
• Align teams around priorities trade-offs and timelines

• Lead mentor and develop product managers and product leaders
• Establish best practices for product discovery delivery and lifecycle management
• Foster a culture of accountability collaboration and continuous improvement

• Own product KPIs and ensure outcomes are tracked reviewed and improved over time
• Use data and experimentation to guide decisions and measure impact
• Identify risks and proactively adjust strategy as needed

• Proven track record of success scaling optimising or revitalising existing products or platforms
• Demonstrated success in senior commercial roles driving revenue growth and market expansion through effective B2B sales and marketing plans
• High level of commercial acumen and ability to analyse complex data
• Familiarity with emerging technologies and trends skilled in identifying and mitigating potential risks associated with new technology product development
• Working knowledge of Cloud-based Telephony Communications AI Managed Services…