Senior Business Analyst

Are you looking to make a positive impact in your work? Do you want to work in an environment where you can grow, while solving problems to help improve government, healthcare and private sector services?

If so, Opencast could be the place for you. We’re a growing technology consultancy that creates user-centred solutions with purpose.

As a Business Analyst (Senior Consultant), you’ll bring a depth of experience and expertise from working in large, complex organisations.

You’ll collaborate in multi-disciplinary teams with product managers, software developers, user researchers, designers and other specialists to tackle interesting problems and deliver meaningful solutions for clients.

You’ll build strong relationships with client stakeholders, understanding their needs and translating them into clear, actionable requirements.

You’ll also ensure that all work meets Opencast’s high standards
, including quality, environmental and information security policies, as well as any applicable client requirements and standards.

This role involves weekly on-site working
. Applicants should be able to travel, as part of their normal daily commute, to client sites in one of the following locations:
Newcastle, Manchester or Leeds
.

As attendance at these sites is a routine part of the role’s working pattern and involves frequent local travel, travel expenses are not covered.

Due to the nature of this role, applicants must either currently hold active Security Check (SC) Clearance or be eligible to obtain it
.

Eligibility typically requires UK citizenship and continuous residence in the UK for the past five years
, with no single absence exceeding 28 consecutive days. As a result, we are unable to progress applications from candidates who do not meet these requirements.

To succeed in this role, you’ll have experience as a Business Analyst and be able to demonstrate, with tangible examples, that you can:

• Apply business analysis techniques (e.g. SWOT, 5 Whys) to understand business context, processes, and systems; analyse root causes, define problems, evaluate options, and make recommendations aligned with strategic goals.
• Elicit, analyse, and validate business and user requirements, using techniques such as BPMN process flows, wire framing and data analysis.
• Define epics, features, user stories, acceptance criteria, and non-functional requirements; maintain traceability and facilitate prioritisation.
• Use business modelling, process improvement, and digital/data systems analysis to represent organisations, processes, relationships, and systems; identify gaps, recommend improvements, and support implementation and validation.
• Build and maintain strong stakeholder relationships and cross-functional teams, communicating clearly, reaching consensus, and adapting messages to different audiences.
• Analyse and prioritise user experience needs, presenting insights in an accessible, data-informed way.
• Support testing by defining business scenarios and acceptance criteria, reviewing prototypes, test plans, and outcomes to ensure solutions meet requirements.
• Deliver to the highest quality, adhering to recognised industry standards and frameworks (e.g.  Service Standards), in large and complex organisations.
• Work collaboratively in multidisciplinary Agile teams, validating process and system improvements and delivering project objectives effectively.
• Present complex information in a way that is easy to understand, engaging both technical and non-technical stakeholders.
• Worked on major transformation programmes and/or across multiple project work streams.
• Line managing, coaching or mentored junior business analysts, supporting their development and delegating work effectively.
• Building meaningful, long-term relationships with senior client and third-party stakeholders, managing competing interests and priorities.

With a significant proportion of our client base in the public sector, we are particularly interested in candidates with experience working in central or local government and/or the NHS.

Experience working to the Service Standards
, including passing service standard assessments at different stages is highly desirable
. If…