Senior Business Analyst

Overview

Are you excited by the opportunity to support the delivery of high-profile public projects and services to connect people with places in Greater Manchester? Would you like to join an organisation using leading-edge technologies to help keep Greater Manchester moving?

These are exciting times at Transport for Greater Manchester (TfGM). We are committed to delivering the 2040 Greater Manchester Transport Strategy and its goals to support sustainable economic growth, protect the environment, improve the quality of life for all, and develop an innovative city region. More than 5.6 million journeys are made across Greater Manchester’s transport network each day. It’s our job to do everything we can to keep the city-region moving and growing.

We’re working hard to make travel easier through a better-connected Greater Manchester.

As a Senior Business Analyst within TfGM’s IS Delivery team and BA Practice, you will play a key role in shaping our digital transformation through a major Enterprise Resource Planning (ERP) implementation. This is a high-impact position where you will lead requirements gathering, process mapping, and stakeholder engagement across multiple business areas to ensure successful delivery.

You’ll bring proven experience of working as a Senior Business Analyst with Finance, Procurement and Human Resources, combined with strong analytical and communication skills. Your ability to translate complex organisational needs into clear, actionable requirements will be critical. Experience working within or alongside local or regional government is highly desirable, as this role involves navigating governance frameworks and aligning with public sector priorities.

This is hybrid role where you will be expected to work in the office 2 days per week.

For more information, please see the role profile at the bottom of the advert.

You’ll be part of a dynamic and supportive team, working alongside other product and project professionals including Product Owners, Solution Architects, Delivery Managers and Business Change stakeholders to deliver improvements for TfGM and our customers. You’ll apply industry best practice and line manage and mentor more junior members of the IS Analysis Practice to drive and manage the delivery of innovation, quality and change to constantly improve business outcomes.

What you
do and how you do it is important whatever type of role you work in at TfGM and even small behaviours and actions can have a really big impact. At TfGM, our behaviours bring to life our values of Deliver, Care and Adapt
.

To be successful as Senior Business Analyst you’ll have significant experience in building strong working relationships with internal and external stakeholders including third party providers and resolve complex requirements conflicts through stakeholder engagement and negotiation. You will have experience of presenting recommendations to senior stakeholders.

You’ll be a strong team player, with equal ability to work effectively both on your own initiative and without close supervision to meet funding and operational targets and deadlines. You’ll also have a working understanding of the transport and environmental context within which TfGM operates.

• Analyses business processes, assesses feasibility and recommends new approaches.
• Uses and identifies improvements in a range of techniques including stakeholder interviews, workshops, use cases and document analysis.
• Applies and monitors the use of modelling and analysis tools, methods, standards.
• Collaborates with stakeholders to prepare complex, high-value business cases.
• Builds strategic relationships with stakeholders.
• Acts as a single point of contact and facilitates access to colleagues and SMEs.
• Negotiates at senior levels, influencing the commercial and technical evolution of services.
• Takes responsibility for requirements investigation.
• Facilitates scoping and business priority-setting for complex changes.
• Selects the most appropriate means of representing business requirements.
• Takes responsibility for investigating changes in scope.
• Understands the Project Lifecycle,…