Client Payroll Team Lead

Overview

We're looking for a Client Payroll Team Lead to join our growing Fully Managed Payroll division. In this role, you'll lead a team of Payroll Executives delivering outsourced payroll services to a diverse client base. You'll be responsible for ensuring smooth operations, high-quality standards, and outstanding customer satisfaction.

• Lead, coach, and develop a team of Payroll Executives.
• Oversee the accurate and timely processing of client payrolls.
• Act as the first point of escalation for client queries and service issues.
• Ensure service levels, KPIs, and BACS deadlines are consistently met.
• Collaborate with Account Managers to ensure smooth client experiences.
• Drive a culture of continuous improvement and operational excellence.
• Monitor capacity planning and team performance data.
• Stay up to date with payroll legislation and software updates.
• 3-5 years' experience in end-to-end payroll processing.
• Strong knowledge of PAYE, auto-enrolment, and UK payroll legislation.
• Previous leadership or team management experience.
• Excellent communication, organisational, and customer service skills.
• Proficiency in Excel, Outlook, and payroll software platforms.
• CIPP qualification (preferred, but not essential).

Join one of the UK's leading payroll providers and help shape the future of payroll delivery.

At IRIS Software Group, we power over 50,000 UK businesses, process payroll for 18% of the UK workforce, and support 4 million parents through our education platforms. As one of the UK's largest privately held software companies, we're trusted by organisations of all sizes to get mission-critical tasks right first time, every time. We've been named a Great Place to Work, one of the UK's Best Workplaces for Women, and we're proud of our award-winning culture that values innovation, flexibility, and people.