Prison Custody Officer - HMP; Insert prison name

Prison Custody Officer - HMP (Insert prison name)

Employer:

Sodexo Ltd

Location:

Manchester, M27 8FB

Pay:

£30,000.00 to £35,000.00 per year, Competitive

Contract Type:

Permanent

Hours:

Full time

Disability Confident:

No

Closing Date:

30/01/2026

Please note:

This role is not eligible for sponsorship under the Skilled Worker visa route in line with current UK immigration rules.

SECURE THE PRESENT, SHAPE THE FUTURE

• Transform Lives as a Prison Custody Officer As a Prison Custody Officer, you’ll play a crucial role in maintaining safety, security, and order within our prison facilities.
  
  This is more than just a job
• it’s a meaningful opportunity to support rehabilitation, ensure justice, and contribute to the wider community.

If you're pursuing a career with meaning, we welcome you to apply for the position of Prison Custody Officer at HMP Forest Bank

Your responsibilities will include:

• Maintaining a secure and disciplined prison environment
• Supervising daily routines, prisoner movements, and scheduled activities
• Escorting prisoners securely within and outside the facility
• Responding calmly and professionally to challenging or high-pressure situations
• Supporting rehabilitation initiatives and encouraging positive behaviours
• Building respectful, professional relationships with prisoners to promote a safer, more supportive atmosphere

There’s no such thing as a typical prison officer. Our team is made up of people from all walks of life.

• whether you’re a parent, former teacher, retail worker, member of the armed forces, or simply someone who thrives on helping others.

Whatever your background, if you’re a natural people person with strong communication skills, self-confidence, empathy, and resilience, we want to hear from you.

You’ll be working with individuals who may be at the lowest point in their lives. No matter the challenge, you'll be expected to build constructive, positive, and professional relationships based on fairness, consistency, and respect.

Teamwork plays a vital role in this environment. You’ll need to be fully committed to supporting your colleagues and understand the importance of acting as one team to keep the prison safe.

• for staff, visitors, and prisoners alike.

To thrive in this role, you’ll need to demonstrate:
Calm Under Pressure

• Manage high-stress or unpredictable situations with a level head Empathy & Respect
• Treat everyone with dignity, regardless of their circumstances Strong Ethics
• Maintain fairness, professionalism, and integrity at all times Resilience & Adaptability
• Stay composed and effective, even when the job gets tough Effective Communication
• Listen active and speak confidently Conflict Resolution
• Use de-escalation techniques to manage tension and disputes Teamwork
• Collaborate closely with colleagues for the safety and success of all Vigilance
• Remain observant, alert, and responsive to potential risks Training and Development You don’t need prior experience to apply.

You’ll receive a comprehensive 8-week training programme, delivered locally, to fully prepare you for the role.

This includes:

• Classroom and practical learning
• Conflict resolution and communication training
• Shadowing experienced officers
• Continued development and support throughout your career

To apply for a position as a Prison Officer, you must meet the following requirements:
Be at least 18 years of age at the time your employment begins. Meet the required eyesight standards in both eyes, with or without corrective lenses. Have an adequate level of hearing without the use of hearing aids, for safety reasons during training and operational duties. Tattoos are permitted, including those that are visible, but must not be offensive, discriminatory, violent, or intimidating.

Facial tattoos are generally not allowed, except where they are for cultural, religious, or medical reasons.

Starting salary £31,752.24 Per Annum, with annual increases over initial 5 years’ service. Free meals (if applicable) and parking. Access to our on-site gym and subsidised gym membership. Opportunity to earn overtime (subject to…