Relationship and Demand Manager

JOB DESCRIPTION

As a Tech Catalyst Business Partner within the Relationship and Demand team, you will align and embed within specified LoS or domains and serve as the primary point of demand consolidation and a trusted interface between our team and our demand sources (Clients, LoS, CTO/CIO and Alliances, Global, Special Partnerships or the wider UK Network).

Acting as a face of Tech Catalyst, you will play a pivotal role in fostering strong relationships, promoting our products, services, and capabilities, and ensuring alignment with the needs of the organisation. This role drives engagement, promotes Tech Catalyst services and provides strategic insights to shape decision making.

In a fast paced environment, you will identify and share opportunities, respond to challenges and strengthen relationships to maximise the impact of Tech Catalyst.

• Develop and maintain strong relationships with stakeholders (up to C-suite) within assigned LoS or demand sources, alongside our Technology Leaders.

• Build a comprehensive and strategic understanding of the demand sources, their markets, challenges, strategic drivers and their requirements.

• Respond at pace to stakeholder queries, opportunities, and challenges, ensuring timely and effective communication.

• Possess broad technical accreditation of the PwC network products and, more specifically;
  Tech Catalyst’s assets, services, and capabilities, and demonstrate the ability to articulate how these can meet stakeholder needs.

• Showcase the value, expertise, and offerings of the Tech Catalyst team, tailoring pitches to resonate with stakeholder and client priorities.

• Engage, as appropriate, the people within our capability groups to support the LoS with tech input into client bids and opportunities, ensuring stakeholder needs are met by aligning proposals with firmwide tech offerings and expertise.

• Work collaboratively across capability/team, sharing insights, fostering best practices, identifying potential opportunities and efficiencies, and ensure a consistent engagement approach

• Provide feedback to the Tech Catalyst Leadership team to ensure continuous improvement and stakeholder satisfaction.

• Stakeholder Management: organising, improving and monitoring relationships with stakeholders. Systematically identifying and analysing strategic needs and expectations

• Customer
  
  Experience:
  
  monitoring and improving the customer experience for both stakeholders and clients, for sustained success, satisfaction and enhanced experiences. Applied knowledge of client data management, relations and retention practices

• Sales: a strong working knowledge of the business development, cross-selling and marketing approach and opportunities. Apply sound understanding of client management, revenue growth and marketing management for development, pricing, promotion and distribution of client solutions

• Strategic planning: facilitating data driven decision making, direction and prioritisation on allocation of tech resources to pursue business strategies

• Business Design: undertaking business analysis and process improvement to innovate with technology and optimise performance

• IT Consultancy: a detailed and example driven ability to articulate how best to use technology in achieving business objectives

• Benefits Realisation: managing and optimising the benefits and value derived from technology investment, projects or initiatives

• Change Management: taking a systematic approach to implement strategies for effecting change, controlling change and helping people adapt to change

• Delivery Management: a broad understanding of delivery management principles and how these are performed within Tech Catalyst

• Risk Management:
  
  identifying, assessing and mitigating potential risks in collaboration with the firm’s risk management team and policies

• Process: analyse and adopt best practice and proven methodologies, leveraging the collective knowledge of Tech Catalyst to identify potential problems or trends for improvement or automation

• Governance: monitoring or overseeing delivery to quality and safety standards, including escalation resolution