Customer Excellence Manager

WTA Group is an international logistics company, on a fast growth trajectory. We support companies of all sizes and from all industries with their own growth strategies, by supporting their logistics. This includes the importing of materials and the exporting of products internationally.

WTA Group has been in business for over 100 years, and customers and employees both remain loyal to the group with over 50% having worked with us for over ten years. This is evidence that people are at the heart of our business, and our reputation for customer service across the globe is second to none.

You will have full day to day ownership of your assigned clients and responsible for:

• Retaining assigned clients
• Maintaining and growing relationships with WTA clients and partners
• Ring fencing the clients and partners
• Providing exceptional customer service with a proactive mindset
• Driving business growth

Customer excellence managers require excellent communication and interpersonal skills, strategic thinking, business acumen, and a customer-focused mindset. They should be adept at building relationships, developing and growing the accounts, and managing multiple priorities simultaneously. Additionally, proficiency in sales techniques and market analysis is required for the role.

• Relationship Management
• Account Development and growth
• Customer Retention
• Strategic Planning
• Negotiation, Ring fencing and Sales
• Market and Industry Knowledge
• Reporting and Analysis
• Customer Advocacy
• Consistency and best practice

Hybrid with 3 days at our Manchester Head Office.

• Experience in a customer-facing role, within the freight forwarding or logistics industry.
• Strong multimodal experience – ocean imports/exports, air freight & road freight.

• Competitive salary DOE
• KPI Bonus
• Company profit sharing bonus
• Company EV car salary sacrifice scheme
• Pension 5% contribution
• Life assurance
• Income Protection insurance
• Full training pathway
• Employee Assistance Programme
• And many more...

Recruiters and agencies, please do not reach out to us about this post. We will be working with our list of recruiters we already have.

• Associate

• Full-time

• Customer Service, Sales, and Supply Chain

• Transportation, Logistics, Supply Chain and Storage, Wholesale Import and Export, and Freight and Package Transportation

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