Credit Controller

Credit Controller

Salary:
Up to £25,000

Location:

Manchester

Purpose:

This position is suitable for an individual who is bright, confident, positive and an excellent communicator. You will need to bring in experience in either a Credit Control, Customer Service or similar department and be capable of working in a fast‑paced, dynamic but supportive team environment. The post holder will appreciate and be able to rise to the challenge of delivering the expected performance both from a team and as an active member of a team.

Focusing not just on excellence in cash collection but also delivering targets in an environment of exceptional service and client care. A pragmatic, commercial approach to problem solving and excellent negotiation skills are all prerequisites for this rewarding role.

Reports to:

Head of Credit Control

• Develop, Daily motivation and drive to meet or exceed short term performance goals.
• Taking responsibility for own daily collection call schedule.
• Meet or exceed individual goals, KPIs and SLAs and take full accountability for the delivery of same.
• Monitor performance against KPIs & SLAs and be able to explain deviations from targets including but not limited to:
• Movements in Aged Debtors profile
• Activity Stats (call volume, call time, email queue)
• Collections
• Work with the Development and Service Delivery Manager to identify training requirements and agree coaching schedules.
• Ensure direct call method is always the first collection contact attempted.
• Initiate escalation of account queries where resolution is outside Payment Team authority or advice required.
• Build and maintain a close working relationship with Customer services/client Experience and other business functions, to resolve all complaints to the clients satisfaction.
• Liaise with internal stakeholders on account queries.

• Accountability for the overall performance of the BHR credit function
• Adherence to individual Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) for internal and external stakeholders.
• Cash Collection, Rescheduling Arrears, Direct Debit coverage, Outbound Call targets, Debtor Days, Collection Efficiencies, Aged Debt movements.
• To ensure a high level of attendance and punctuality.

• Enhanced holidays 25 days increasing to 27 after 2 years service and 28 after 5 years service
• Private health care cover after 5 years service
• New business referral scheme
• Access to Health Shield
• Access to the EAP service
• Refer a friend scheme
• Paid birthday leave
• Pension scheme contribution increasing to 5% after 5 years service and again to 7% after 7 years service
• Group life insurance
• Eye care contribution
• Free fruit
• Travel Season Ticket loan scheme
• Milestone recognition
• Discounted products Manchester City centre parking (AO Arena) / First Bus Travel Club Membership / Microsoft Home User programme / Anglian Home Improvements
• Pace health Club (situated in the park Inn) discounted gym membership and spa treatments
• Park Inn 20% off food and drink
• New Century food and drink discount
• Revolution De Cuba food and drink discount
• Cycle 2 Work scheme
  * after probationary period
• On site Gym
• Bright Exchange perks

• Living the company values of We care, We take action, we innovate, we inform, and we do the right thing
• We lead by example and recognise those living our values.
• We drive the narrative by inspiring and engaging our team.
• We collaborate with rigor and embrace diversity of thought.
• We deliver with a united voice.
• We take ownership by staying close to team performance by Super Coaching and Walking the Walk.
• We keep our approach simple and stick to the playbook to deliver on promise.
• We think critically and commercially, assess the situation before jumping to the solution.

We are Bright

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We are on a mission to transform people management for businesses. We’ve been making life easier for employers since 2015 with our range of innovative software, are providing HR, H&S, and business support to over 95,000 businesses globally.

We are a people business. The market moves quickly and so do we. We put the customer first, working hard and always looking ahead, purposefully innovating to ensure peace of mind.

Bright

HR is an Equal Opportunity and Disability Confident Employer, committed to diversity and inclusion without regard to protected characteristics.