Account Manager

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Ride Shotgun is a bit different. Not only are we one of the fastest growing strategic brand, activation and production agencies in the UK but we think big, go big creatively and deliver big in production to deliver fully joined-up brand journeys for clients of all shapes and sizes.

We help ambitious brands and businesses deliver high-performance digital and creative experiences. We bring together strategy, creative, technology, and content production into one joined up brand journey. We build the teams, tools, and processes that drive transformation and growth.

Ride Shotgun is looking for an Account Manager with a strong understanding of CGI pipelines, technical workflows, and emerging AI-enabled processes to successfully manage complexity, dependencies, and scale.

As an Account Manager, you'll step into a pivotal role, taking ownership of projects and ensuring their successful delivery. You'll closely manage projects, focusing on time, costs, and resources for profitable delivery that exceeds the brief and delights our clients. You will have a strong emphasis on project management excellence, client satisfaction, and contributing to the overall profitability of each project.

Additionally, you will collaborate with cross-functional teams to coordinate projects and deliver high-quality work that aligns with both client expectations and our internal quality standards.

• Client Relationship Management: Serve as the primary point of contact for assigned client accounts, providing consistently high-level, responsive service, managing their development, and overseeing administrative, organisational, and financial aspects, with Account Executive support as needed. Ensure that we deliver value-add solutions to our clients, solving their challenges and resulting in high levels of client satisfaction.
• Strategic Campaign Development & Briefing: Proactively challenge client briefs, lead the development of campaign briefs and overall strategy when necessary, and effectively brief in, sell in, and safeguard creative concepts in collaboration with the Creative team.
• Project Management & Execution: Use project management tools/platforms to efficiently manage projects from initial brief to completion, maintaining high standards of client service, communication, and professionalism, including the creation of comprehensive written briefs and proactive management of timing plans and deadlines.
• Financial and Administrative Oversight: Manage all project-related administrative tasks (status sheets, contact reports, etc.) and ensure all financial procedures are followed, including obtaining purchase orders and completing necessary financial documentation throughout the project lifecycle.
• Client Growth & Development: Actively participate in the development and implementation of client development plans, ensuring they are current, delivering on action points, and regularly reviewing progress with senior team members.
• Contribution to Business Success: Understand and contribute to Ride Shotgun's business objectives and assist in the development and conversion of new business opportunities as required.

• Experience in brand and marketing project delivery within an agency setting
• An understanding of CGI, VFX or similar production pipelines.
• Confident communication is essential to present work to clients and team members.
• The flexibility to work with a wide range of sectors in both B2B and B2C.
• Attention to detail and the urge to drive projects forward is essential.

This role will be based in our Manchester office, 9am-5.30pm, Monday to Friday. The role is open to hybrid working.

We expect all our team members to share the same behaviour and culture code as Ride Shotgun, check them out below!

• We own it - we want to feel proud of the work we do every day. So, we step up, we crack on and we take responsibility. And when we do that, our infectious and genuine passion for our work shines through
• We are on it - “that’ll do”, won’t do. We expect a lot more of ourselves and each other. As a…