Revenue Operations Lead

Salary:
Up to £70k Base

Location:

Reigate, Surrey OR Manchester
Job type:
Full Time | Hybrid, 2 days in office | 4.5-day working week, half-day Fridays

Infinity is a market-leading advanced analytics and call-tracking service working with some of the world’s most well-known brands. As a company, we’re ever evolving, using cutting-edge tech and a drive for success to see us through. Our growth is exponential, with annual revenue of (£)18m+. Our mission is clear, to become the best call-tracking provider in the world. There’s never been a better time to join Infinity.

The Rev Ops Lead is a pivotal, hands‑on role responsible for aligning and optimising all revenue-generating processes across new business (Sales) and Customer Success. As a standalone contributor, you will work closely with leaders and teams across Sales, Marketing, Customer Success, and Finance to drive predictable revenue growth, operational efficiency, and data‑driven decision‑making. This role is ideal for someone who thrives on cross‑functional collaboration, enjoys building and refining processes, and is comfortable influencing without direct authority.

• Map, optimise, and maintain end‑to‑end revenue workflows across lead, opportunity, onboarding, renewal, and expansion motions.
• Ensure tight commercial alignment between Sales and Customer Success, with clear ownership, SLAs, and handoffs.
• Proactively identify and eliminate bottlenecks to accelerate bookings, reduce churn, and improve NRR.

• Own the creation and accuracy of commercial dashboards, reporting on pipeline, bookings, renewals, and churn.
• Deliver high‑confidence forecasts to Sales, CS, Finance, and the executive team, with clear drivers and risk analysis.
• Maintain data quality across CRM and revenue systems to ensure consistent numbers across teams and board‑level reporting.

• Act as the connective tissue across Sales, CS, Marketing, and Finance – bringing clarity, consistency, and shared KPIs.
• Run regular revenue reviews and ensure teams are operating with a single source of truth.
• Drive adoption of agreed targets, metrics, and commercial processes across all go‑to‑market functions.

• Own and evolve the revenue technology stack (CRM, marketing automation, CS platforms).
• Assess, select, and implement tools that improve productivity, forecasting accuracy, and billing performance.
• Ensure strong adoption and best‑practice usage to maximise system value.

• Streamline and automate manual processes to reduce friction and support scalable revenue growth.
• Build repeatable motions across sales cycles, onboarding, renewals, and expansion.

• Partner with CS to monitor onboarding, product adoption, renewal cycles, and risk indicators.
• Use data to drive decisions that improve customer value, reduce churn, and increase expansion revenue.

• Support CFO and Finance to ensure accurate billing, revenue recognition, and commercial reporting.
• Provide strategic insight on pricing, packaging, and commercial models based on data patterns and customer behaviour.

• Experience in revenue operations, sales operations, or commercial operations within a B2B SaaS environment.
• Strong analytical and data management skills; advanced user of CRM and reporting tools.
• Demonstrated ability to work cross‑functionally and influence stakeholders at all levels.
• Hands‑on approach, comfortable operating as a standalone contributor.
• Experience supporting both new business and customer success functions.
• Excellent communication, problem‑solving, and organisational skills.

• Predictability and accuracy of commercial forecasting and reporting.
• Achievement of New Business, NRR, and Gross Retention targets.
• Improved efficiency, clarity, and adoption of revenue processes.
• High cross‑functional satisfaction and strong system/tool utilisation.
• Consistent alignment of commercial numbers across Sales,…