Lead Business Analyst

Job description

About Made Tech:
Our aim at Made Tech is to use human‑centred technology to improve our society. We believe putting people at the heart of designing, building and delivering public services leads to better outcomes for everyone.

As a key member of our cross‑functional teams, you'll collaborate closely with Made Tech colleagues, stakeholders, and partner agencies. You'll inspire trust within the team, offering guidance and coaching throughout the product journey. With your influence, you'll help shape and refine how we work, always seeking opportunities to improve and create more effective processes.

As a Lead Business Analyst, you'll empower public sector organisations to design services that make a real difference in society. You'll lead by example, guiding teams with best practices. In this role, you'll oversee multiple client assignments, ensuring impactful outcomes across every project.

You'll help teams create products and services that truly benefit their users by identifying key business challenges and opportunities. You'll dive deep into research to understand the public sector landscape and its people, processes, technology, and organisational dynamics. You'll explore, elicit, and analyse both business and user needs, uncovering areas for improvement and evaluating the feasibility of different options. Throughout, you'll thoughtfully assess the business and policy constraints that need to be taken into account.

• Take responsibility for investigative work to determine business requirements and specify effective business processes, through improvements in information systems, information management, practices, procedures, and organisation change.
• Select, adopt and adapt appropriate business analysis methods, tools and techniques; selecting appropriately from predictive (plan‑driven) approaches or adaptive (iterative/agile) approaches.
• Collaborate with stakeholders at all levels, in the conduct of investigations for strategy studies, business requirements specifications and feasibility studies.
• Prepare business cases which define potential benefits, options for achieving these benefits through development of new or changed processes, and associated business risks.
• You will be expected to work in a self‑initiated manner, modelling leadership in a collaborative and inclusive manner.
• Collaborate and influence the wider Made Tech team and our clients to deliver high quality work aligned with our customers vision and needs.

• Agile working, coach and lead teams in Agile and Lean practices, determine the right approach for the team, and think of new ways to achieve the right outcomes.
• Business modelling, set the direction of scope and methodology for representing complex situations, and document conceptual models to support strategic planning.
• Business process improvement, identify opportunities to perform activities in alternative ways, lead exploration of process efficiency improvements, and oversee implementation.
• Business process testing, direct the application of business analysis skills to support design, execution, and assessment of business process tests and usability evaluations.
• Consultancy (business analysis), provide advice, guidance and recommendations, propose methodologies and approaches to implementation, frame problems, and troubleshoot as needed.
• Enterprise and business architecture (business analyst), translate business drivers into objectives, define required capabilities, and support organisational changes to meet business objectives.
• Methods and tools, set direction, assess effectiveness of approaches, recommend tools for organisational collaboration and build capability.
• Requirements definition and management, direct approach to requirements management, influence prioritisation of complex requirement sets, and ensure solutions align with organisational vision.
• Stakeholder relationship management (business analysis), develop engagement strategies, lead communication with stakeholders, and act as point of consultation and escalation to resolve conflict.
• Systems analysis, set direction for identification and…