Senior Business Travel Consultant

Now boarding :
Your career in travel is ready for take-off.

Corporate Travel Management (CTM) is undergoing an exciting period of growth as worldwide travel returns. If you’re ready to embark on a career with a global leader in business travel, we want to hear from you.

At CTM, our people are at the heart of everything we do. We know that our diverse team is the reason CTM is the award-winning TMC we are today, which is why recruiting like-minded travel enthusiasts is an important part of our business’ success and growth.

CTM is an award-winning provider of travel service solutions spanning corporate, events and sports markets. Headquartered and founded in Australia, CTM has offices all around the world, including Europe, Asia, North America, Australia and New Zealand.

In your role as Senior Business Travel Consultant, with specialisation in Italian language, you will conduct business in an efficient and professional manner, working closely with the Team Manager to support business objectives and deliver exceptional service to clients.

• Deliver high-quality customer service to all internal and external clients, consistently meeting SLAs and KPIs.
• Manage end-to-end travel bookings using SABRE (Red
  360) GDS, including UK, European and worldwide flights, rail, hotels, and ground transport.
• Book net, published, and consolidated fares with strong knowledge of fare structures.
• Ensure compliance with client travel policies while identifying cost-effective solutions and leveraging CTM’s preferred suppliers.
• Provide timely responses to client enquiries via email and telephone.
• Build and maintain effective working relationships with colleagues, offering support and collaboration where required.
• Identify cost savings and commissionable rate opportunities to maximize value for clients.
• Meet and exceed individual and team performance targets set by management.
• Remain flexible with working hours, including supporting clients across different time zones.
• Undertake any additional tasks or reasonable duties as required by management.

• Proven experience as a Business Travel Consultant, ideally working with corporate clients.
• Strong SABRE GDS skills (booking, fare construction, reissues, and multiple PCC management).
• Advanced knowledge of fares, ticketing, and reissues.
• Highly organised with exceptional attention to detail, able to prioritise and multi-task in a fast-paced environment.
• Strong communication skills in Italian are essential, together with excellent interpersonal and written skills, and a proactive, business-level approach to client servicing.
• Resilient, adaptable, and collaborative team player with the ability to remain calm under pressure.
• Proficient in Microsoft Office 365 (including Copilot) and quick to learn new systems and processes.
• Working knowledge of Freshdesk or similar support platforms.
• Advanced industry knowledge in all areas of travel management operations.
• Formal qualifications (e.g., VA1 & VA2 or equivalent) preferred.
• Demonstrated ability to deliver exceptional customer service while managing complex travel requirements.

• Every hire starts with a chat with our Talent Acquisition team, if your profile is selected you will be contacted by phone or email (please check your spam folder);
• Then, if you are progressing, the hiring manager will invite you to an interview, usually on Teams;
• If you are successful we will invite you to our office for a final stage interview.

Wherever possible we will provide you with feedback, however we are a small team and often we won’t be able to do so until after we fill the vacancy.

Our learning platform CTM Learning, our annual conference the All Stars, our High-Performance programme and a global leadership programme.

Our wellbeing platform Vitality, our Employee Assistance Programme (EAP), our new private healthcare Medicash + our mental health first aiders.

Principles of Governance, People, Planet, and Prosperity, CTM’s Sustainability Strategy identifies material issues and outlines initiatives to…