Customer Coordinator

Overview

Looking for your next opportunity as a Customer Coordinator?
Join a support-focused technology company that provides equipment, software, and training solutions to help people work more effectively. As a Customer Coordinator in this organisation, you'll play a key role in supporting business clients, managing service requests, and ensuring smooth coordination of deliveries, training, and coaching. This Customer Coordinator role is perfect for someone highly organised, detail-oriented, and passionate about helping clients have a seamless experience.

• Responding promptly to client email enquiries and telephone calls
• Managing and processing client requests
• Coordinating on-site and remote services, including deliveries, training, and coaching
• Preparing quotations and handling customer payments efficiently
• Liaising with internal teams such as Business Development, Warehouse, Procurement, Training, and Coaching
• Maintaining accurate data entry and records across internal systems
• Monitoring KPI's and ensuring tasks are completed within agreed time-frames
• Following up on outstanding cases to ensure clients remain supported throughout their journey

We would LOVE to hear from you if you have the following skills and experience:

• Previous experience in an administrative, coordination, or customer service role
• Excellent verbal and written communication skills, with professional telephone and email manner
• Strong organisational and time management abilities
• Attention to detail and accuracy in all administrative tasks
• Ability to take initiative, problem-solve, and follow up independently
• Empathy and understanding when working with diverse clients
• Proficiency with email, CRM systems, Microsoft Office, and online administrative platforms
• Experience coordinating services or managing logistics for training, coaching, or equipment delivery

What will you get in return for your work as a Customer Coordinator?

• Competitive salary of £28,000pa
• 28 days annual leave plus a birthday day off
• Private healthcare scheme and employee recognition awards
• Flexible working options
• Casual Fridays, company events, and overtime availability
• Free Parking

Apply now by sending your CV. We aim to respond to all successful applications within 2 days. If you haven't been contacted within 2 days your application has been unsuccessful. Please check our website and apply directly for any other suitable positions you see. We apologise that we are unable to contact everyone in person and thank you for your interest.

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