Receptionist, Administrative​/Clerical

Job Summary

The outpatient reception coordinator is an integral part of the team at the Manchester Royal Eye Hospital. We are looking for someone who is proficient, organised, has good time keeping with excellent people and communication skills. They are required to provide a comprehensive service to patients and perform to a high standard the clerical duties.

A key part of the role will be to work alongside our MDT to ensure that all tasks are completed to a high standard and in a timely manner. These tasks include:

• Communicating regularly with patients’ relatives and loved ones to provide updates as a point of liaison
• Facilitating patient attendance and updating the Hive system
• Answering and responding to phone calls and email queries in a professional and timely manner
• Operating within clearly defined limits of policies, procedures, protocols and guidelines within the department, and when necessary improving good working practice

• DNA predictor calls
• Greeting patients attending their outpatient appointment
• Checking patients in on the Hive system
• Booking less than 6‑week follow‑up appointments for all patients attending clinic
• Answering phone calls and email queries
• Completing end‑of‑day cashing up process
• Arranging return patient transport

Manchester University NHS Foundation Trust (MFT) is the largest provider of specialist services, and our Oxford Road Campus in Manchester is the largest health academic campus in Europe, a great place to start or grow your career. With 10 hospitals and a wide range of community services, we care for over 1 million people every year, and our team of over 30,000 people is at the heart of everything we do.

You’ll be working alongside colleagues from all backgrounds, supporting people from every walk of life, and learning something new every day. We believe that everyone should feel welcome, respected, and valued  can bring your whole self to MFT, knowing that your unique perspective and experiences are celebrated here. You’ll find that we’re committed to helping you grow – whether you want to develop new skills, progress in your career, or simply make a difference in your community.

We offer equal opportunities for everyone, and we’ll support you with training, development, and a caring environment where your health, wellbeing, and safety matter. Most importantly, you’ll be part of a team where working together and supporting each other is everything. You’ll make new friends, build strong relationships, and have a real voice in shaping the future of our Trust.

Date posted: 19 February 2026
Pay scheme:
Agenda for change
Band:
Band 2
Salary: £24,465 a year Per Annum, Pro Rata

Contract:

Permanent
Working pattern:
Part‑time
Reference number: 349‑EAD‑7660239‑RL4
Job locations:
Manchester Royal Eye Hospital, Manchester, M13 9WL

• Computer literate/ IT trained
• GCSE level 4 or above or equivalent requirement

• NVQ Level 2 in a related subject e.g. healthcare administration
• PAS training

• Previous experience within an Administrative or Clerical role
• Experience of working in a team environment
• Excellent customer service skills
• Able to communicate clearly both orally and in writing
• Good basic numeracy and literacy skills
• Organisation & prioritisation skills

• Evidence of liaising with more than one discipline
• Knowledge of hospital environments/routines
• Knowledge of requirements of patients

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Employer name:
Manchester University NHS Foundation Trust
Address:
Manchester Royal Eye Hospital, Manchester, M13 9WL

Website:

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