Administration Team Leader

We are looking for a full-time, permanent Team Leader for our Central Administration Team based at Rusholme Health Centre. This is an excellent opportunity to work in an interesting and diverse healthcare environment.

The Central Administration Team provides the backoffice, clerical support for all practices within the Better Health MCR Ltd group of practices. This includes managing patient registrations and deductions, administering the practices' patient call and recall systems, compiling monthly and quarterly claims for the practices and processing patient referrals.

The postholder leads and manages the Central Administration Team to ensure the provision of an efficient and effective clerical support service to staff and patients for all practices within the Better Health MCR Ltd group of practices. The Team Leader must promote effective teamwork (both within the Central Administration Team and with other teams within the group practices), foster high morale, and take a "can-do" positive approach, ensuring that there is continuous improvement of working practices and standards.

The Central Administration Team provides the "backoffice" support for all practices (as distinct from the work undertaken by the administration and reception staff at each practice locally). The team works together to ensure that tasks are carried out to the required deadlines, so a positive and flexible approach is required. The Team Leader is hands‑on and carries out administration work as part of the team.

This may be specific, allocated tasks, taking a turn in the tasks that are shared, supporting team members or covering for absence.

The Team Leader works with other senior staff to ensure the achievement of the organisation's aims and objectives and the efficient and effective running of the service as a whole.

We are Better Health MCR: thinking differently, breaking barriers, improving lives. You can read more about us on our website and in our mission document, using the links on the right.

We are a friendly, forward‑thinking, not‑for‑profit social enterprise providing primary care medical services in Manchester. We operate three GP practices:
The Robert Darbishire Practice in Rusholme Health Centre (which is also head office) and which has a branch at The University of Manchester, Brooklands Medical Practice in Wythenshawe and The Whitswood Practice in Alexandra Park Health Centre. In total we have over 44,000 patients.

Our patients are very diverse and include established communities as well as new communities from all over the world. We have good links with the University and a sizeable student population.

Our staff team of about 140 people has a huge range of fantastic skills and experience. We operate our own Primary Care Network and our shared (ARRS) staff are fully integrated into our services, providing a seamless service for patients.

An outline of the job is above. For the full job description please see the supporting document on the right/below.

The post is fulltime (37.5 hours per week) and will be mostly based at The Robert Darbishire Practice in Rusholme Health Centre, although you will need to be able to travel to our other sites if needed. The usual working hours are 08:30-17:00, Monday to Friday.

Salary will be in the range £29,785 to £32,920 depending on experience. We offer membership of the NHS Pension Scheme and 5.4-6.6 weeks' holiday (depending on NHS service) plus bank holidays (pro rata). (The post is not subject to Agenda for Change terms and conditions.)

Please apply using the NHS Jobs online system. Your application should explain why you are applying for the post, how you believe you would contribute to working in this setting and demonstrate how you meet the requirements of the person specification. The information you provide should be clear and concise.

Whether or not you choose to use AI tools to support the development of your application, you must ensure that your responses are concise, personalised, written in your own voice, and accurately reflect your skills, experience, and how you meet the role criteria.…