Service Scheduler

Position: Service Scheduler (Permanent)
Location: Trafford

Do you thrive in a fast-paced environment where your decisions keep everything running smoothly?

We're recruiting for a Service Scheduler to join a growing and well-established engineering and manufacturing business based in Old Trafford, Manchester. As a Service Scheduler, you'll play a key role in coordinating engineers, supporting customers, and ensuring service operations run efficiently day to day. This is a varied and hands-on opportunity for a Service Scheduler who enjoys organisation, problem solving, and being at the centre of a busy service team.

What will you be doing as a Service Scheduler?

Scheduling service engineers for maintenance visits and installations
Managing customer communications including queries, quotations, service updates and contracts
Coordinating export shipping for service work or product dispatch
Building strong relationships with customers to ensure smooth service delivery
Logging and tracking service requests to ensure timely resolution
Producing service and performance reports using Excel and internal systems
Supporting improvements to customer service processes and operational systems
We would LOVE to hear from you if you have the following skills and experience:

Previous experience as a Service Scheduler, Service Coordinator, Service Administrator, Engineer Scheduler, Customer Service Coordinator, or Operations Coordinator
Strong decision-making skills, with the confidence to decide which engineer should be assigned to each job based on availability, location, and priority
Ability to think quickly and stay calm under pressure in a busy scheduling environment
Excellent organisational skills and the ability to multitask and prioritise effectively
Strong IT skills, particularly Excel and Outlook/Calendar scheduling
Confident communicator who can liaise effectively with engineers, customers, and internal teams

Desirable:

Experience using MRP Sage, or similar order processing or scheduling software
Background in service coordination, logistics, or customer service administration
What will you get in return for your work as a Service Scheduler?

£27,000 - £29,000 salary depending on experience
Monday to Friday working hours (9:00am - 5:00pm)
23 days holiday plus bank holidays
Pension scheme
Profit-related bonus
Opportunity for overtime
12-day sickness policy
Long-term development opportunities with the potential to grow within the department

Apply now by sending your CV. We aim to respond to all successful applications within 2 days. If you haven't been contacted within 2 days your application has been unsuccessful. Please check our website and apply directly for any other suitable positions you see. We apologise that we are unable to contact everyone in person and thank you for your interest.

Jobwise Ltd is an employment agency and the details sent in your application may be stored on our secure database