GP Practice Receptionist​/Administrator

Core Responsibilities

• Process and effectively signpost patients to the appropriate healthcare professional depending on the presenting condition
• Answer incoming phone calls, transferring calls or dealing with the callers requests appropriately
• Process patient requests for appointments
• Provide an excellent standard of customer service on the reception desk
• Process repeat prescription requests
• Initiate contact with and respond to requests from patients, team members and external agencies
• Enter read-code data on EMIS Web
• Photocopy documentation as required
• Data entry of new and temporary registrations and relevant patient information as required
• Input data into the patients healthcare records as necessary
• Direct requests for information, e.g. SAR, insurance/solicitors letters and DVLA forms, to the administrative team
• Manage all queries as necessary in an efficient manner
• Carry out system searches as requested
• Maintain a clean, tidy, effective working area at all times
• Monitor and maintain the reception area and noticeboards
• Support all clinical staff with general tasks as requested

• Participate in practice audit as directed by the audit lead
• Scan patient-related documentation and attach scanned documents to patients healthcare records
• Complete opening and closing procedures in accordance with the duty rota
• As required, support the prescription clerks in the management of repeat prescriptions, ensuring that they are processed accurately and efficiently
• Order and monitor stationery supplies