Repairs Scheduler

We’re looking for an organised and customer‑focused
Repairs Scheduler to join our Wythenshawe Works team. This role plays a key part in helping us deliver a smooth and efficient repairs service by coordinating appointments, supporting colleagues and ensuring customers receive timely, accurate updates. It’s a great opportunity for someone who enjoys balancing detail with fast‑paced problem‑solving and takes pride in supporting excellent service delivery.

This is a
part‑time role (18.75 hours per week, worked over 5 days).

• Providing efficient office administration, managing data, maintaining systems and producing correspondence and purchase orders.
• Acting as a friendly and reliable first point of contact for internal and external customers, offering progress updates and helping resolve enquiries.
• Handling customer complaints professionally, ensuring issues are resolved promptly and positively.
• Liaising with internal teams and contractors to confirm availability, access and appointment details, supporting smooth day‑to‑day operations.
• Organising and scheduling repairs to maximise productivity, meet service targets and support effective resource planning.
• Supporting timely turnaround of empty homes through clear coordination and scheduling.
• Monitoring work progress, updating records and keeping financial and performance information accurate for reporting and improvement.
• Spotting and resolving scheduling clashes or disruptions, ensuring continuity of service.
• Supporting compliance with policies, health and safety requirements and wider regulatory expectations.
• Contributing to continuous improvement activities and transformation initiatives within Wythenshawe Works.

• BTEC General, NVQ2 or equivalent qualifications.
• Experience in office administration, including scheduling, prioritising workloads and meeting deadlines.
• Confident in using spreadsheets, filing systems and IT systems linked to housing maintenance and asset management.
• Excellent written and verbal communication skills, with the ability to handle sensitive enquiries professionally.
• Strong numeracy, accuracy and organisational skills.
• Ability to work well under pressure, juggle multiple tasks and stay calm and structured in busy periods.
• A proactive, solution‑focused approach to problem‑solving.
• Able to work both independently and as a supportive team member.
• Empathy, patience and a commitment to delivering excellent customer service and continuous improvement.

As a Repairs Scheduler, you help ensure repairs are completed efficiently, customers feel informed and supported, and colleagues have the information they need to deliver quality services. Your work directly contributes to safe, comfortable homes and a better experience for our residents — all while supporting a collaborative, values‑led working culture.

Final date to receive applications:
Sunday 8thMarch
2026

Apply via the link below:
Repairs Scheduler

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