Assistant Reception Manager

This role is full time, 37.5 hours per week based at Holmes Chapel Health Centre.

We offer 25 days annual leave, plus bank holidays, pay is dependent on experience. There are development opportunities with a potential to progress to Reception Manager in the future.

The Assistant Reception Manager role will lead and supervise the reception team from a strategic and operational perspective. They will also manage, input and maintain the appointment book.

The ideal candidate would possess previous experience in supervising a team, has extensive knowledge of reception and signposting and has worked in a busy practice.

• The position is suitable for someone who can work on their own initiative, problem solve effectively, be self-sufficient and manage their own workload effectively with minimal supervision
• Support, train and guide other receptionists during their working day. To ensure that all the reception team members are functioning at a consistently high levels and to proactively promote the team to use their own initiative to problem solve in the absence of the Reception Manager and Assistant Reception Manager.
• Oversee that all reception duties are carried out efficiently and all enquiries are handled courteously and in a timely manner by all reception colleagues, acting as a resource as appropriate.
• Suggest ideas or changes that will continually enhance the performance of the reception team.
• Ensure that the reception area is always staffed to provide continual cover and access.
• Highlight to the Reception Manager where there are gaps in staffing of the reception team as quickly as possible to always ensure adequate staffing.
• Ensure that all requests are monitored to avoid duplication of work, so that only urgent online requests are forwarded to the triage team.
• Define, delegate and monitor all reception teamwork in response to changing practice needs.
• Undertake other ad-hoc work as and when required under the guidance of the Practice Manager.
• Manage, input and maintain the appointment book.

Holmes Chapel Health Centre is a large, forward-thinking GP practice in East Cheshire. We offer a high standard of service to our patients and embrace different ways of working and new initiatives.

We invest heavily in our team members and training opportunities are encouraged.

We have 4 GP Partners, 2 Salaried GPs, an Advanced Nurse Practitioner, a large nursing team and multiple administration teams.

• To provide cover for members of the reception team during sickness, holidays and training.
• Monitoring and recording of Reception Staff absence
• Ensure that all Reception Staff complete Mandatory Training.
• Produce working rotas for the reception team.
• Support the reception team to encourage patients to sign up for Online access.
• Manage, input and maintain the appointment book

• Educated to GCSE level or equivalent
• GCSE (or equivalent) grade A to C in English and Maths

• Practical experience of working with others,
• Experience of using own initiative/multi-tasking,
• Experience of excellent customer service & liaison,
• Excellent communication skills (Written and Oral),
• Time management and the ability to work to deadlines
• Interpersonal skills,
• Performing under pressure/ ability to remain calm, controlled and professional,
• Ability to make yourself compatible within the team, and work effectively as a team member,
• Self-motivated/resourceful/ability to take initiative,
• Flexibility/available to work flexible hours demanded by the job,
• Confidentiality, integrity and honesty.
• Experience of working within a General Practice Reception environment,
• Negotiation and conflict management,
• Planning and organising,
• An understanding of a General Practice Reception environment,
• Emis Web (computerised medical records system).

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.