Receptionist​/Clerical Officer

Overview

Receptionist / Clerical Officer – Manchester University NHS Foundation Trust

The closing date is 05 February 2026

The Audiology Department are looking for a highly motivated receptionist to provide reception and administrative support to a busy Department for 22.5 hours per week. Working as part of a friendly admin team you will have excellent communication skills and be able to work calmly under pressure using your own initiative, with an ability to prioritise work to meet deadlines.

Essentially, we are looking for a good standard of general education along with previous experience of dealing with patients or customers, and a good level of computer literacy. We would expect the candidate to be a good team player with a flexible approach to work, providing assistance to your colleagues and cover for sickness and annual leave, helping to ensure an effective administrative service at all times.

This post may close early if sufficient applications are received.

• Greet all visitors attending the reception area, ascertain their requirements and respond to those requirements accordingly.
• Clarify demographics for every patient contact face to face and via telephone and ensure systems are updated regularly.
• Enter clinic attendances and outcomes onto HIVE in the identified timescales and to the identified standards.
• Book appointments, update attendances and action referrals.
• Maintain the reception and waiting area to an orderly state at all times.
• Answer telephone calls courteously and politely, direct enquiries appropriately and take messages as necessary. Liaise with other departments where appropriate.
• Arrange and respond to Interpreter requests as directed. Maintain the confidentiality, safety and security of the reception area reporting any adverse matters to senior staff.

Manchester University NHS Foundation Trust (MFT) is the largest provider of specialist services, and our Oxford Road Campus in Manchester is the largest health academic campus in Europe, a great place to start or grow your career. With 10 hospitals and a wide range of community services, we care for over 1 million people every year, and our team of over 30,000 people is at the heart of everything we do.

You ll be working alongside colleagues from all backgrounds, supporting people from every walk of life, and learning something new every day. We believe that everyone should feel welcome, respected, and valued  can bring your whole self to MFT, knowing that your unique perspective and experiences are celebrated here.

You ll find that we re committed to helping you grow - whether you want to develop new skills, progress in your career, or simply make a difference in your community. We offer equal opportunities for everyone, and we ll support you with training, development, and a caring environment where your health, wellbeing, and safety matter.

Most importantly, you ll be part of a team where working together and supporting each other is everything. You ll make new friends, build strong relationships, and have a real voice in shaping the future of our Trust.

At MFT we re All Here For You - every step of the way. Join us today.

To find out more about the key responsibilities and the specific skills and experience youll need, take a look at the

Job Description & Person Specification attachments under the Supporting Documents heading. So that youre even more equipped to make an informed decision to apply to us, youll need to take time to read the Candidate Essentials Guide that sits with the

Job Description and Person Specification. This document provides you with details about the Trust, our benefits and outlines how we care for you as you care for others. Most importantly, it also contains critical information youll need to be aware of before you submit an application form. Use of Artificial Intelligence (AI) in your application

Here at Manchester University NHS Foundation Trust, were proud to be ALL HERE FOR YOUfor our patients, our communities, and each other.

As part of our commitment to fairness, transparency, and personal integrity, we ask all applicants to ensure that their job applications reflect their own experiences, skills, and motivations. While AI tools can support spelling, grammar, or formatting, we expect that the content of your application especially personal statements and responses to role-specific question sis written by you. This helps us get to know the real you and ensures that our recruitment process remains equitable and meaningful for everyone.

Thank you for helping us uphold the values that make our Trust a place where people belong, grow, and thrive. We look forward to receiving your application. Diversity Matters

MFT is committed to promoting equality of opportunity, celebrating and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals regardless of…