PALS Receptionist

Overview

Manchester University NHS Foundation Trust (MFT) is the largest provider of specialist services, and our Oxford Road Campus in Manchester is the largest health academic campus in Europe, a great place to start or grow your career. With 10 hospitals and a wide range of community services, we care for over 1 million people every year, and our team of over 30,000 people is at the heart of everything we do.

You'll be working alongside colleagues from all backgrounds, supporting people from every walk of life, and learning something new every day. We believe that everyone should feel welcome, respected, and valued  can bring your whole self to MFT, knowing that your unique perspective and experiences are celebrated here. You ll find that we re committed to helping you grow - whether you want to develop new skills, progress in your career, or simply make a difference in your community.

We offer equal opportunities for everyone, and we ll support you with training, development, and a caring environment where your health, wellbeing, and safety matter. Most importantly, you ll be part of a team where working together and supporting each other is everything. You ll make new friends, build strong relationships, and have a real voice in shaping the future of our Trust.

At MFT we re All Here For You - every step of the way. Join us today.

The closing date is 05 February 2026

If you are ready to take on an exciting challenge and you have the relevant skills and knowledge to excel in this role, then we would be delighted to receive your application.

You will find it is all here for you at Manchester University NHS Foundation Trust (MFT). This is a truly valuable opportunity to join the MFT family where the patient is truly at the heart of everything single thing we do. So join us and witness your vision and efforts making a real positive impact to the health and life chances for the hundreds of communities across Greater Manchester and beyond.

If you d like to discuss this role further, then please do not hesitate to get in touch with Lynda Royle, PALS Facilitator on  or Samantha Thompson on  who will be able to answer any questions you may have.

The PALS Receptionist is a first point of contact for the public and provides a friendly, welcoming, professional reception service to all visitors at Entrance 2, Manchester Royal Infirmary, Entrance 5, Wythenshawe Hospital and Entrance 3 at North Manchester for the PALS Department.

The post holder will be responsible for accepting all telephone calls into the department and working closely with the PALS and Complaints teams to provide a range of general clerical and administrative duties to support their smooth and efficient running. This will require a high degree of organisational skills and an excellent working knowledge of administrative systems.

We are looking for applicants with experience in a customer focused environment and with knowledge of an NHS environment.

Good verbal and written communication skills are essential, along with proficient keyboard and IT skills, as you will be using Microsoft Word, Excel and Outlook along with a bespoke database, Ulysses.

Working within the PALS team will provide you with a wide range of benefits, including experience of working in a Trust wide role, thus giving you a thorough understanding of the services that the Trust provides to the community of Manchester and beyond.

Manchester University NHS Foundation Trust (MFT) is the largest provider of specialist services, and our Oxford Road Campus in Manchester is the largest health academic campus in Europe, a great place to start or grow your career. With 10 hospitals and a wide range of community services, we care for over 1 million people every year, and our team of over 30,000 people is at the heart of everything we do.

You ll be working alongside colleagues from all backgrounds, supporting people from every walk of life, and learning something new every day. We believe that everyone should feel welcome, respected, and valued  can bring your whole self to MFT, knowing that your unique perspective and experiences are celebrated here.

You…