Administration Assistant

Responsibilities

• Act as the initial point of contact and respond to all enquiries in a professional and sensitive manner, providing a responsive, comprehensive clerical and administrative service to the multi‑disciplinary CAMHS teams.
• Undertake the administration of all referrals received into the CAMHS teams, ensuring Patient Electronic Records are kept up to date.
• Deal with telephone enquiries from external agencies, service users, their relatives and other members of staff in a professional and sensitive manner, communicating messages where necessary without delay to the appropriate individual.
• Process incoming and outgoing correspondence and distribute it accordingly without delay, in accordance with Trust policies and procedures.
• Collate all relevant information to enable the effective management of referrals received by the CAMHS teams.
• Organise and book meetings and other events (such as training sessions, conferences etc.) as requested, liaising with key stakeholders to ensure their needs are met.
• Attend meetings, and where required take accurate and concise minutes, ensuring they are typed, distributed and stored in accordance with group Terms of Reference and Trust policies and procedures.

Join Manchester University NHS Foundation Trust (MFT), the largest provider of specialist services, and our Oxford Road Campus in Manchester, the largest health academic campus in Europe – a great place to shape your career.

With a workforce of over 30,000 colleagues, we work together to deliver exceptional care to more than 1 million people every year.

Behind every patient cared for are people like you – keeping services running smoothly, supporting clinical teams, and helping create safe, welcoming environments for patients and our people alike.

At MFT, we believe in the power of teamwork, respect, and inclusion. Our People Plan reflects our commitment to making MFT a place where everyone feels they belong, where your ideas are heard, and your contribution is truly valued. Join us and work smarter with our digital technology and thrive in a collaborative culture that empowers you to deliver your best to ensure that your work behind the scenes creates seamless, high‑quality care and exceptional patient outcomes.

Whether you're just starting out or looking to grow, we offer clear pathways for development and a culture that supports your wellbeing, ambition, and success. Everything you do makes a real difference to the lives of others.

At MFT, your role matters, your impact is real, and you’re part of something bigger from day one.

For further details / informal visits contact:

Name:
Melanie Burgoyne‑Frankland

Job title:

PA and Mental Health Act Administrator
Email address: melanie.b
Telephone number:

Matt Abbott