Patient Access Receptionist

Main area Administrative and Clerical Grade NHS AfC:
Band 2 Contract 18 months (Fixed term) Hours

• Full time
• Part time

Employer Manchester University NHS Foundation Trust Employer type NHS Site North Manchester House Town Delaunays Road, Crumpsall, Manchester Salary £24,465 per annum, pro rata Salary period Yearly Closing 29/01/2026 23:59

The Patient Access Reception Service is responsible for providing an efficient and high-quality Elective Access Reception Service to support the Trust. Ensuring a comprehensive and confidential service is delivered to patients, relatives. Support and work with other disciplines of staff and provide a friendly and approachable patient reception service.

The service operate extended hours in the evenings and at the weekend to ensure wider patient access. The post holder will be required to work flexibly to cover these hours of operation and will be expected to work in receptions at North Manchester General Hospital and/or The Peter Mount Building at MRI to reception MFT clinics when cover is required.

Develop and maintain effective relationships with users of the Reception Service through excellent communication and customer service skills particularly colleagues with the Health Records and wider Booking and Scheduling Team.

Manchester University NHS Foundation Trust (MFT) is the largest provider of specialist services, and our Oxford Road Campus in Manchester is the largest health academic campus in Europe, a great place to start or grow your career. With 10 hospitals and a wide range of community services, we care for over 1 million people every year, and our team of over 30,000 people is at the heart of everything we do.
You’ll be working alongside colleagues from all backgrounds, supporting people from every walk of life, and learning something new every day. We believe that everyone should feel welcome, respected, and valued  can bring your whole self to MFT, knowing that your unique perspective and experiences are celebrated here.
You’ll find that we’re committed to helping you grow - whether you want to develop new skills, progress in your career, or simply make a difference in your community. We offer equal opportunities for everyone, and we’ll support you with training, development, and a caring environment where your health, wellbeing, and safety matter.
Most importantly, you’ll be part of a team where working together and supporting each other is everything. You’ll make new friends, build strong relationships, and have a real voice in shaping the future of our Trust.
At MFT we’re All Here For You - every step of the way. Join us today.

To find out more about the key responsibilities and the specific skills and experience you’ll need, take a look at the

Job Description & Person Specification attachments under the ‘Supporting Documents’ heading. So that you’re even more equipped to make an informed decision to apply to us, you’ll need to take time to read the ‘Candidate Essentials Guide’ that sits with the

Job Description and Person Specification. This document provides you with details about the Trust, our benefits and outlines how ‘we care for you as you care for others’. Most importantly, it also contains critical information you’ll need to be aware of before you submit an application form.
Use of Artificial Intelligence (AI) in your application
Here at Manchester University NHS Foundation Trust, we’re proud to be ALL HERE FOR YOU—for our patients, our communities, and each other.
As part of our commitment to fairness, transparency, and personal integrity, we ask all applicants to ensure that their job applications reflect their own experiences, skills, and motivations. While AI tools can support spelling, grammar, or formatting, we expect that the content of your application—especially personal statements and responses to role-specific questions—is written by you. This helps us get to know the real you and ensures that…