Receptionist, Administrative​/Clerical

Receptionist

Closing Date of Applications – 30/01/26

Contract Type:
Full-Time and Part-Time Opportunities available

Manchester City is an English Premier League club whose roots began in East Manchester. From its first incarnation as St Mark’s West Gorton in 1880, the club became Manchester City FC in 1894. Behind each title lies emotion, moments and memories that resonate with millions of supporters around the world. Manchester City fans are known for their commitment and togetherness, as a Club that fights to the end.

MCFC is built on a vision for sustainability, with an academy structure designed to support long-term first team success, to engagement with the communities in which we reside. Together with our passionate fans and valued network of partners, we are developing Manchester City’s future history.

As a Receptionist, you will be responsible for leading the delivery of front of house services across all sites, ensuring smooth operations and consistently upholding the highest standards of customer service and safety for both MCFC employees and visitors.

As part of our team, you will be entitled to 26 days annual leave (or pro‑re‑ta depending on your contract type) plus an additional day off for your birthday, private healthcare and a Simply Health cash plan, an annual discretionary bonus, plus a range of partnership and lifestyle discounts.

• To ensure the delivery of the entire front of house services in relation to the customers including administration, reception, telephone, directing customers, answering enquiries, taking/relaying messages, updating office systems and logging jobs and meeting and greeting office visitors.
• To support the facilities management in relation to providing administrative support, financial support, telephone/radio support, managing mail/deliveries and booking internal spaces.
• To ensure that the weekly planning and day to day administration and front of house operation is to the highest standard, in line with health and safety compliance and best practice.
• Monitoring and managing the day-to-day functions of the facility such as ordering goods, controlling stock levels of consumables, updating and maintaining inventory, maintaining office equipment, and updating and maintaining office records including health and safety records (hard copy and electronic) as required.
• To provide support to staff in word, processing letters, memos, agendas, presentations, reports, diary management and the production of associated materials. To support the Facilities Manager in the management of sub-contractors including procurement, monitoring and issuing documentation as and when required.
• Ensure the security of all visitors as appropriate including checking those who have accessed the facility without permission, and ensuring procedures are followed with regards to signing in and out.
• To attend any function/event as required reporting to the senior MCFC officer on site responsible for the event.

• Highly self-motivated with the ability to motivate others.
• Good knowledge of Microsoft Office (Word, Excel, PowerPoint).
• Good standard of written and verbal English.
• Enthusiasm and willingness to be flexible
• Set and maintain high standards of work performance and deliver quality consistently and efficiently.
• Set and meet clear targets to achieve high performance outcomes.
• Have a clear sense of purpose to drive action and inspire innovation amongst staff.
• Possessing communication skills that are clear, engaging and responsive.
• Customer relations experience.
• Demonstrate a good level of PC literacy.
• Effective time management
• Administrative and organisational skills.
• Achieving results and working towards continuous improvement.

* We regularly review applications and reserve the right to close an advert early if we identify suitable candidates. To avoid disappointment, please submit your application as soon as possible.