Lettings Administrator

We're looking for a proactive and sales-driven Lettings Administrator to join our Lettings team in Manchester. This is a fantastic opportunity to be part of the exciting journey of bringing our Build to Rent developments to life. In this role, you'll work closely with our General Managers and Resident Services teams to hit lettings targets and ensure a smooth move-in experience for every new resident.

You'll play a key part in making sure prospects feel welcome and connected to our community even before they collect their keys, while also keeping on top of the important admin that comes with lettings. We're after someone who's organised, a natural communicator, and passionate about delivering excellent customer service. At urbanbubble, we believe in building communities, not just managing buildings.

As a Lettings Administrator, you'll be at the heart of that mission, helping people feel at home from day one.

• Handle lettings enquiries over the phone, email and through our internal system
• Administration and main point of contact for new applications, including managing the referencing process, arranging sparkle cleans, pre-let checks and inventories, drafting tenancy agreements and facilitating payment of move-in monies
• Ensure all necessary paperwork, holding funds and checks are in place prior to starting the referencing process and then again prior to handing an application back to the site teams to move in
• Ensure payments have been received with the accounts team prior to move in
• Input the information provided by the site teams accurately onto the management system
• Provide exceptional service to all potential residents, including providing informed and accurate advice in order to ensure resident retention rates remain high
• Ensure all GDPR processes are followed at all times
• Agree renewals with residents in line with updated market values
• Serve section 21 and section 8 notices as required
• Request feedback throughout the processes via our survey systems

• Excellent oral and written communication skills
• Customer Service experience both face to face and via telephone
• Excellent telephone manner
• A confident self-starter
• Team player, yet with the ability to work alone and on own initiative
• Strong administration skills
• Positive and can do attitude
• Adaptable
• Keen interest in learning the property industry
• Knowledge of relevant Lettings and Estate Agency Acts

We also offer an attractive salary and comprehensive benefits package. The role includes a basic annual salary of up to £29,000 per annum, enhanced family leave policies, cycle to work scheme, season ticket loan, pet lovers Friday, enhanced sick pay, study support and much more. You will also receive enhanced annual leave, including your birthday day off and a day off when you buy your house.

Family always comes first at ub.

urbanbubble requires people who are professional, hardworking, innovative, and passionate and who truly engage with the customer. We are an equal opportunity employer and invite applicants to contact us to identify any additional support you may need during the recruitment process.